Housekeeping Manager

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective. Hotel Figueroa's fierce spirit is now matched with modern touches, all while respecting the property's original footprint and Spanish Colonial design.

The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool. Hotel Figueroa's vibrant arts program includes rotating art exhibits showcasing the works of L.A.'s most compelling female artists - an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure a high standard of cleanliness, service, and guest satisfaction. This role involves supervising housekeeping staff, managing schedules, inspecting guest rooms and public areas, coordinating with other departments, and maintaining inventory of supplies.

Lead, train, schedule, and supervise housekeeping staff, including room attendants, housepersons, and laundry personnel.

Ensure that all guestrooms, public spaces, and employee areas meet the highest standards of cleanliness and appearance.

Conduct regular inspections of guest rooms, public areas, back-of-house, and laundry facilities.

Maintain par levels of linens and housekeeping supplies and coordinate purchasing with the procurement department.

Implement and maintain health and safety standards, ensuring OSHA compliance.

Address guest complaints promptly and professionally, ensuring complete guest satisfaction.

Manage labor costs through efficient scheduling and staffing.

Prepare daily reports on occupancy, room status, and cleaning progress; coordinate with the Front Office and Maintenance departments.

Participate in the recruitment, onboarding, and training of new housekeeping employees.

Develop and implement departmental policies, procedures, and standards.

Ensure compliance with brand standards (if applicable) and property-specific procedures.

Support initiatives for sustainability and responsible consumption (e.g., linen reuse programs).

Assist with budgeting, inventory management, and cost control initiatives.

Prepares daily room attendant assignments according to established productivity.

Review and prep VIP checklist and VIP rooms.
Manage and assign deep clean projects. Prepare and update log of all projects.

Education & Experience:
High School diploma or equivalent preferred.
Two or three years of progressive experience in a hotel or related field preferred.
College course work in related field helpful.
Must have the ability to report to work on time and when scheduled.
Must have the ability to stand and/or walk for extended periods of time.
Must meet standards of appearance and maintain a high level of personal hygiene at all time.
Ability to communicate both verbally and in writing in English with guests, management, and co-workers.
Computer literacy to include: Property Management Systems; Microsoft Office; Payroll systems
Physical requirements: Flexible and long hours sometimes maybe required.

Must be proficient in Windows, Company approved spreadsheets and word processing.

Long hours sometimes required.

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Participate in M.O.D. coverage as required.

Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.