Manager Account Services

Requisition ID:884720

Store #:111319 EM Acct Supports - OH CSC

Position:Full-Time

Total Rewards:Benefits/Incentive Information

At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

Our mission is to help people see life to the fullest-and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world's vision crisis.

EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.

GENERAL FUNCTION

The Account Services Manager manages a team of Account Coordinators who provide support to the small business EyeMed Account Management (AM) team and external clients and brokers. The Account Services manager actively looks for new innovative ways for the Account Management team to service our clients. This position works very closely with the EyeMed internal operational teams to continually improve internal processes. Additionally, the Account Services Manager trains the small business AM team as part of onboarding, transitioning between tiers and run-the-business processes.

MAJOR DUTIES AND RESPONSIBILITIES

• Manage a team of Account Coordinators
• Own professional development for team members
• Support AM initiatives including retention, sales growth, day-to-day client requests
• Manage day-to-day operations of initiatives, including KPIs, process management, operational execution, and performance/operational reporting
• Partner with Sr. Director, Sr. Manager and key stakeholders from across the organization, including sales, marketing, operations, IT, compliance and finance to continually lead internal process improvements that serve the client
• Oversee and execute AM training for onboarding, run-the-business tasks, external presenting and negotiating based on AM manager requirements and team needs
• Provide complete and timely communication and reporting to small business Account Management leadership related to client requests
• Comply with standards of administration meeting deadlines as defined by EyeMed clients and various internal functional areas
• Drive client satisfaction:
  
  
  
  • Lead the post-implementation operational support of operations issue resolution
  • Analyze, report and drive for resolution of membership, billing, and claims processing trends with the goal of improving effectiveness while also incorporating key learnings into AM training program
  • Participate in client meetings to ensure understanding of client needs and provide operational guidance
  
  
  
  

BASIC QUALIFICATIONS

• Bachelor's Degree
• 5+ years of provider relations and/or account management experience
• Demonstrated customer, provider and client support experience
• Strong written and oral communication skills; strong presentation and training skills
• Knowledge of Microsoft Office Product Suite
• Possess an active Accident and Health Insurance License in the necessary state(s) or ability to obtain license within 60 (sixty) days of hire)
• Demonstrated experience managing client, broker and provider relationships
• Demonstrated sense of urgency responding to internal and external clients

PREFERRED QUALIFICATIONS

• 5+ years' experience managing a team
• 5+ years' experience with cross functional training
• Benefits, insurance or healthcare industry experience
• Knowledge of and/or Brokerage industry experience
• Strong knowledge of CRM software

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.