Float Patient Service Representative - Dermatology, Westwood

• Acting as a liaison for the patients, outside referring physicians, faculty, and residents/fellows in the practice.
• Assisting patients in accessing and coordinating surgical service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
• Manage a high volume of patient messages entering via multiple avenues.
• Assist with Patient check-in and cash collection

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

* Familiarity and knowledge of authorization process & managed care programs

* Familiarity and knowledge of Mohs, excision/procedure scheduling and/or coordinating

* Knowledge of medical terminology