Astronaut Concierge & Launch Logistics Specialist

Application close date:

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight!

We are a diverse team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth.

As part of a hardworking team of diverse specialists, Astronaut Concierge & Launch Logistics Specialist is focused on providing attentive, courteous, and efficient support to astronauts and to their guests, from pre-arrival to post-departure.In addition, the Astronaut Concierge/Operations Specialist supports the astronaut experience, sales, media, operations and other internal business teams in ensuring successful operations and the highest levels of safety and customer satisfaction. This will include supporting logistics and execution of events, both internal and external. Passion for our mission and vision is required!

We are looking for someone to apply their technical expertise, leadership skills, and commitment to quality to positively impact safe human spaceflight.

Job Responsibilities:

• Perform logistics and administrative job duties relating to space launches, national and international special events, ranging from 2 - 6,000 attendees.
• Interact on regular cadence with Astronaut customers
• Manage complex calendars across business units within Blue Origin
• Liaising and contract negotiating with vendors. Working closely with internal procurement and AP teams to ensure appropriate contract terms are met and followed.
• Develop internal documentation and review contracts and proposals to ensure agreed commitments and accountability; escalate as needed. Working with Procurement and AP leadership to ensure that all obligations are met with vendors domestically and internationally.
• Oversee the attendee registration websites, communications, program and attendee support.
• Develop and ensure travel plans, itineraries, and agendas for internal and external customers
• Compile accurate documentation for travel-related events including airfare, transportation, hotels, conference centers, restaurants, etc.
• Partner with external event planners, vendors and with suppliers in providing best-in-class service.
• Manage projects independently and/or in teams, from conception to completion and often with conflicting priorities
• Ensure timely and accurate submittals of expense report.
• Handling post-event reports, measuring impact and ROI
• Maintain a high level of confidentiality at all times, and only disseminate information as needed.
• Using strong organizational skills, perform and prioritize multiple calendars and events while prioritizing conflicting needs.
• Work with and task cross-functional stakeholders at all levels of the organization including our Executive Leadership team, to drive projects to completion across teams and time zones.
• Handle matters expeditiously and proactively, following through on requirements to successful completion, often with deadline pressures. Adapt to competing demands
• Handle amenity requests for all VIP clients. Ensure that all arrangements, are handled properly, coordinating with other departments through oral and written instructions
• Support other astronaut initiatives and perform other duties as assigned

Required Skills, Education, Experience:

• A self-starter lead with ability to earn trust, maintain positive and professional business relationships and a provide a superior level of customer support
• Must have a high level of autonomy while working to achieve goals while also being a collaborator with cross functional teams.
• Will be required to develop budgets for events with leadership and demonstrate fiscal responsibility.
• Comfortable with public speaking, orienting customers and with public presentations
• Proficiency Microsoft Suite (Word, Outlook, Excel, PowerPoint, internal software packages) and Smartsheet, Outlook, Teams, Zoom
• Maintain a high degree of professionalism and confidentiality at all times
• 3-6+ years of hospitality/events management experience. Large conference management preferred.
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum)
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion

Work environment and conditions of employment:

• Kent, WA based employee with 50-70% domestic and international business travel
• Extended work schedule with early starts and late work hours, weekends and holidays
• Ideal for self-starters and event planners comfortable working in fast-paced and dynamic work environments as well as with high-profile customers
• Ability to lift up to 50lbs
• Driver license required
• Ability to obtain a US passport

Compensation Range for:

Other site ranges may differ

Inclusivity Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

• Required for all positions: Blue's Standard Background Check

• Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation

• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification, Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.

Benefits

• Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.

• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

• Discretionary bonus: Bonuses are designed to reward individual contributions as well as allow employees to share in company results.

• Eligibility for benefits varies by role type, please check with your recruiter for a comprehensive list of the benefits available for this role.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "EEO Is the Law," please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and/or interview process, please contact us atEEOCompliance@blueorigin.com.

California Applicant Privacy Notice

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