Loan Servicing Specialist I

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

General Purpose of the Job:

Responsible for documentation preparation packages for low complex loans approved within Citizens Business Bank. Ensure that the documents requested comply with bank policy and that the document request package and/or executed document package are complete to minimize the risk of loss to the bank. Ensure the timely disposition and control of legal documentation, collateral and documentation records in a manner that complies with bank policy and minimizes the risk of loss to the bank. Maintain the integrity of all information related to the documentation process for privacy, reporting and audit purposes.

Essential Duties and Responsibilities:

1. Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.

2. Prepare loan documents for the following loan products of low complexity: (a) Commercial Loans, including but not limited to: commercial loans/lines of credit, leases, Business Bonus Balance and (b) Consumer Loans, including but not limited to : unsecured, vehicle loans, aircraft loans, boat loans, cash/marketable securities/investment account secured loans, Bonus Balance.

3. Review all documents for compliance with credit approval.

4. Perfect collateral.

5. Track for return of collateral documents.

6. Create and maintain documentation files.

7. Record and track documentation exceptions.

8. Post-execution review of all loan documentation packages.

9. Respond to customer inquiries.

10. Provide, present and promote The Citizens Experience to all external and internal

customer.

11. Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High School diploma or GED; and a minimum 2 years commercial and consumer loan documentation preparation experience.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and interpret financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers or regulatory agencies. Ability to effectively present information to department management, credit administrators and/or relationship managers.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

* Proficient in MS Office (Word, Excel) and Harland LaserPro documentation preparation system.

* Knowledgeable of mainframe loan systems, FISERV preferred.

Certificates, Licenses, Registrations

None

Other Skills and Abilities

* Familiar with standard U.S. commercial, consumer and real estate lending policies

* Familiar with standard U.S. note department workflow

* Knowledge of U.S. federal and California state banking laws and regulations related to lending

* Personal success factors include:

o Team player

o Sets high standards for self and team

o Adapts well to changes

o Strong can do attitude

o Takes the initiative

o Ability to work under pressure

o Attention to detail

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range:$20.00 To $22.12 Hourly