Sample Customer Service

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

Interface, Inc. is a global flooring company specializing in carbon neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora rubber flooring. We help our customers create high-performance interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet.

Our mission, Climate Take Back, invites you to join us as we commit to operating in a way that is restorative to the planet and creates a climate fit for life.

Position Summary:

As a Sample Customer Service associate, you'll be enabling sales and providing a world-class customer experience by delivering samples customer support to internal and external stakeholders.

This role assists internal and external stakeholders, while advancing the Interface mission and acting on Interface values, in facilitating root cause problem solving and socially responsible project management. You'll also be working closely with Samples and other stakeholder groups as directed in cross-functional improvement initiatives.

This role also leverages a working knowledge of all related processes, systems, operations, products, and planning functions to create value through continuous improvement and innovation.

Essential Duties:

- Promote socially responsible sustainability in Samples and Interface

- Increase value in Samples by identifying value-added and non-value-added activities

- Interact with internal and external stakeholders to identify opportunities to improve culture, reliability, productivity, and socially responsible collaboration

- Gather feedback to understand unmet stakeholder needs

- Correctly enter samples orders via phone and email in a timely manner

- Track sample orders and verification of delivery, upon request

- Facilitate shipment of samples orders to account executives and customers as well as notification of back-ordered items

- Develop extensive knowledge of product, including tiles, backings, adhesives, installation methods, etc. to better service the customer

- Maintain a working knowledge of transportation providers, their delivery options, and their freight rates

- Maintain excellent housekeeping

- Comply with safety rules and environmental regulations

- Be aware of departmental Safety Data Sheets (SDS) and ISO information

- Follow ISO procedures as directed

- Perform other duties as assigned

Educational Requirements:

- High school diploma, GED required

- Associate or undergraduate degree in business, customer service, or similar field with experience preferred

- CISR SOFAIR Facilitator/Lean Six Sigma Green Belt certification required or willingness to obtain within one year

Skills and Experience:

- One year customer service experience in an office environment preferred

- Detail-oriented with strong emphasis on quality

- Ability to work in a self-directed manner without close supervision

- Must possess excellent oral and written communication skills

- Excellent people skills, the ability to express concepts and ideas as well as collaborate effectively

- Must be able to make independent decisions and collaborate effectively as a part of a team

- Excellent computer skills and ability to type proficiently

- Demonstrated problem solving skills and experience preferred

- Ability to multitask and stay organized

- Product knowledge helpful

- Knowledge of Oracle ERP, SalesForce, or similar ERP system preferred

- Ability to maintain self-control in difficult situations

Physical Demands:

- Customary office

- Overtime as needed

Work Environment:

- Customary office

- Fast-paced, team environment