Senior Americas Trainer, Retail

Sonos Inc
vision insurance, paid holidays, sick time, short term disability, 401(k), employee discount
United States, Massachusetts, Boston
2 Avenue de Lafayette (Show on map)
May 05, 2025
At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. This role can be done from home Building the world's leading sound experience starts with the experience we provide for our people. That's why we've been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices around the globe. This role can be done from any of our offices across the United States or remotely from home. It's about impact, not location. #LI-Remote At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you'll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives. A Sonos Senior Americas Retail Trainer is responsible for bringing educational moments to life across North America to our partners in the retail channel, while managing cross functional projects. The ideal candidate for this role will have a deep understanding of consumer electronics, be an expert on home audio and networking solutions, and have a passion for communicating stories to a large variety of audiences. Members of the Sonos Global Education Team embody all of Sonos' behaviors, Respect, Collaboration, Transparency, and Ownership. What You'll Do: Present engaging educational content verbally to both small and large audiences in a variety of formats. These formats include in-person events and meetings, live and pre-recorded webinars, on-camera video training, and live trade show events. Travel regularly to train during large scale retail-focused educational opportunities in the US, Canada, and Mexico. In collaboration with Retail Account Managers, own the relationships with retail training contacts to organize training initiatives and strategies to drive engagement and sales. This work will include achieving revenue goals for these partners and collaboration during quarterly business reviews. Manage Sonos' relationships with third-party agencies and their labor to ensure they are operating with efficiency and impact. In collaboration with the Sonos Marketing team, ensure that our retail partners have the learning content needed for on-demand learning platforms. In collaboration with the Sonos Marketing team, create sales training materials that will empower retail associates to evangelize and sell Sonos products and services at point of sale, in-home, or during installation. Manage key educational projects and product launches in the retail space. Speak the operating languages of the audiences we connect with: retail staff and consumers, professional audio-video installation, and more. Navigate and deploy different communications styles dependent on the audience. Work in a fast paced, ever changing environment that requires flexibility and compassion for both partners and internal teams. Collaborate remotely and in-person to innovate how the Sonos Global Education Team connects with our audiences to make our training activities the most enjoyable and fulfilling educational experiences in the industry. Communicate with our partners outside of training events to answer questions and clarify key topics. Capture and analyze audience feedback from training activations and communicate actionable insights to relevant teams (product, marketing, etc.) Keep up with industry trends and technology to ensure that the team is the authority on any topic that complements or competes with Sonos. Continually practice presentational skills to maintain training performance at an elite level. Continue to build on the legacy of "best in class" training moments that Sonos has delivered over the last 10+ years. What You'll Need: *Basic Qualifications* Demonstrated experience, and success with enthusiastic public speaking and on-camera presentations 5-10 years of education or sales experience in retail environments Effective experience in communicating knowledge to others in a retail environment Effective experience in building learning materials Demonstrated ability to lead projects from incubation to completion Language fluency in English The ability to travel throughout North America, Europe, Asia, Africa, and Australia for in-person training events on a monthly basis. *Preferred Qualifications* Experience in audio video retail, installation, or design Proficiency in writing in a clear and conversational style Humility to identify opportunities in oneself and the team A passion for consumer and professional electronics Experience collaborating with teammates and cross-functional teams Proficient in Microsoft PowerPoint and Google Slides Proficiency in Adobe Suite, specifically Adobe Premiere A curiosity to learn new skills and a dedication to master those skills. Highly organized and able to deliver multiple projects at the same time. Additional language fluency in Spanish, French, and German A love of the music and home theater experiences Research shows that some candidates may not apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we strongly encourage you to apply if interested. Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future. At Sonos, our salary ranges are determined by role, level, and geographical location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All full-time employees are eligible for merit increases and discretionary bonuses as applicable. Please note that compensation details listed in US job postings reflect the base salary only and do not include bonus or benefits. Our base pay range for this role in our 'tier 1' US geographies is: $107,000 and $134,000 We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including: Medical, Dental, and Vision Insurance A 401(k) plan with company matching and immediate vesting An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required 80 hours of sick time upon hire, refreshed annually Up to 12 paid holidays per calendar year 12 weeks of paid Bonding Leave following the birth or adoption of a new child, plus up to an additional 12 weeks of Medical Leave for birthing parents under our Short Term Disability policy Company-paid Disability, Life, and AD&D Insurance Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance Mental health benefits to support your holistic well-being A generous employee discount program & Sonos Radio HD - on us! For a holistic overview of our benefits, please visit sonosbenefits.com. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience. Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Follow the links to review the EEO is the Law poster and its supplement. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.