PC Support Technician

WHY PRODRIVEN GLOBAL BRANDS? BECAUSE WE ARE THE PROFESSIONAL'S CHOICE! You will find our market leading products and brands on job sites all over the world.

Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire process-from research to engineering to manufacturing to commercialization-creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven brands are most preferred.

The PC Support Technician is responsible for configuring, installing and troubleshooting computer hardware and software issues. This position requires support through phone, remote access and face to face interaction to provide second-level support to the Service Desk. The ideal candidate should be able to coordinate workload and support all IT related activities at his/her primary site as well as remote employees associated with the site.

Provide technical assistance for incoming service requests related to end user's computer systems, hardware and software.
• Responsible for tracking and documenting service requests and their solutions within the IT ticketing system.
• Install and configure desktop/laptop computers for end users.
• Deploy and support network and local printers, scanners, copiers and other user peripherals.
• Detailed asset management and tracking of end user workstations, laptops, etc. for the entire equipment life cycle
• Test connectivity and resolve basic technical problems within Local Area Networks (LAN).
• Participate in migrations and upgrade projects or other duties as needed.
• Provide training on an as-needed basis to end users both local and remote.
• Escalate tickets to the appropriate IT personnel as required and in a timely manner.
• Support of Office 365, Collaboration, Messaging, Video Conference equipment.
• Install and/or upgrade operating systems and standard PC application software.
• Troubleshoot "advanced" PC hardware and software problems for users.
• Set up new user and continuing IT education training.
• Support and troubleshoot Audio/Video/Computer Conferencing, including MS Teams and video technologies.
• Ensure that supported PCs are patched to appropriate security and anti-virus levels.
• Other IT duties and on-call as needed.

Experience & Education:

• Associate degree in Computer Science preferred or equivalent work experience
• Three years of PC Support experience
• Technical related certification desired

Key Competencies:

• Excellent customer service attitude and communication skills
• Well-organized and able to prioritize multiple issues/tasks
• Experience supporting Windows laptops and peripherals
• Knowledge of Office 365, Windows 10/11
• Ability to work effectively as a team and alone
• Experience supporting Apple MacBooks
• Basic knowledge of networking protocols and understanding of how they work (TCP/IP, DNS, DHCP, Subnet, VPN)
• Basic knowledge of Windows technology, including Group Policy and Active Directory
• Intermediate knowledge of Office 365, including Mail Flow, Distribution List, Office 365 Groups, and MS Teams.
• Experience with imaging tools, patch management and conference room maintenance
• Experience with RMM tools such as N-Central

ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics.

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