Front Desk Receptionist

The Oticon story starts with one man's passion to help his wife lead a better life, unhindered by her hearing loss. This passion to empower people in need of hearing support is what drove us through the last century, what drives us now, and what will take us into the next.

The Front Desk Administrative Assistant on-site at 580 Howard Avenue, Somerset, NJ plays a pivotal role in ensuring smooth day-to-day operations by managing front desk duties and providing key administrative support. This includes overseeing visitor checkins, managing badge creation and cancellations, sorting and distributing incoming mail, and coordinating with vendors for building services. The role also supports leadership teams by assisting with conference room bookings and managing server room access. Additionally, the position involves responding to customer inquiries and assisting with various crossdepartmental tasks and projects. This role is integral to maintaining efficient communication, organization, and operational flow within the organization and across sister companies.

Manage all front desk activities at 580 Howard Avenue Somerset, NJ, ensuring smooth operations between 8:30 AM and 5:00 PM.

* Assist with signing in visitors using the Lobby Guard system, maintaining accurate records of all on-site guests, and ensuring proper check-out once guests depart.

* Oversee the entire badge creation process for US Operations and sister companies of WDH, including handling requests for badge cancellations for departed employees.

* Sort and categorize daily incoming mail, distributing it to relevant departments (Oticon, Oticon Medical, Accounts Payables/Receivables, Hearing Life).

* Notify Demant employees of guest arrivals via Teams and coordinate food deliveries for employees.

* Provide administrative assistance to WDH CE and Facilities leadership, coordinating efforts with internal partners and supporting additional tasks as needed.

* Support Facilities by making calls to vendors as necessary and assisting with site requests involving building services (e.g., cleaners, holiday decorations, daily fruit delivery).

* Manage access to the server room, tracking in/out traffic, and generate monthly reports. Additionally, manage reports related to temporary employee access.

* Assist Facilities with conference room reservations, ensuring all meetings are accurately scheduled and organized on-site at 580.

* Oversee the incomplete daily fax report and assist with follow-up calls to customers regarding blank or error faxes.

* Assist with additional tasks or projects as assigned by the manager.

* Provide support for internal and external survey follow-ups as needed.

* Assist US Operations, DGS Denmark, SPS Poland, and other sister companies within Demant with arranging travel coordination, including booking hotels, transportation, flights, and car rentals.

• Minimum High School Diploma or GED required.
• Minimum 1 year of Customer Service experience
• Teamwork, flexibility, and reliability required.
• Pleasant, friendly, professional manners, excellent verbal, and written communication skills, including excellent listening, speech, telephone voice - must speak clearly, and use good grammar, with an adequate vocabulary.
• Must be able to manage stress, pressure, have organizational skills, and be meticulous with excellent follow up skills.
• Requires a cheerful outlook, ability to multitask, ability to work independently or as part of a team and have a genuine interest in people and desire to help.
• Experience working in a challenging environment.
• Experience working with Outlook, Microsoft Word, MS Teams, and Microsoft Excel desired.

What we have to offer:

Medical, dental, prescription, and vision benefits

24/7 virtual medical care

Employee Assistance Program for you and your family

401(k) with company match

Company-paid life insurance

Supplemental insurance for yourself, your spouse/partner, and your children

Short-term and long-term disability insurance

Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care

Pet Insurance

Commuter accounts

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The pay range for this position is expected to be between $30,940 to $44,200 per year; however, while the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, such as bonus, commissions, or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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