New

Deskside Support Technician

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Missouri, St. Charles
May 13, 2025
This position is fully on-site in (Saint Charles, Missouri). A qualified applicant must be local to this area or be open to relocation. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment. Job Summary We are looking for Desktop Support Technicians. This is a client facing role & the candidate will have regular interactions with various client managers. As part of our elite Deskside support team that provides technical support and expertise to our Logistic Center End Users, VIPs, and their administrative assistants. This team works in a total contact ownership model that includes receiving direct intake from our executives and End Users working every incident or request through to fulfillment. The shift scheduling for this position is for 10am CST to 9pm CST Thursday to Sunday. Responsibilities Expertise in supporting End User Computing hardware and software (Windows MAC) including laptops desktops mobile phones tablets printers RFID guns MS Office Remote Access Video Conferencing (Poly and Cisco) and VDI. Experience in documenting tracking and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow Remedy or similar ticketing systems. (Must be able to Understand and sometimes create KB articles or SOPs) Must have deep subject manner expertise in hardware peripherals and enterprise software support reimage and data migration break-fix international travel support device back-up and restore mobility email IMACs (installs add moves and changes) and ad-hoc support for technology users. Experience using ARS Active Directory SCCM JAMF Nexthink and similar tools to support first contact resolution Experience in the full lifecycle of end user devices including provisioning monitoring remote managing re-imaging de-provisioning and retiring. Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved. Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment Experience following policies and guidelines on security and confidentiality Focused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives Being a deskside position it is expected the willingness to carry boxes with devices and get underneath a desk to organize and connect cables Excellent communication Skills (Verbal & Electronic) interpersonal and analytical skills Must be able to communicate the concept behind the problem/resolutions to Executives Applies best practices and knowledge of internal/external business challenges to improve processes and services Experience performing system administration responsibilities within an enterprise environment. Experience supporting end to end technology services and solutions Experience supporting Audio Video Conferencing technology and Live Meeting Streaming (Poly Cisco) Must be able to follow directions from leadership being self-motivated and be able to work and perform your everyday duties without constant supervision We are looking for responsible individuals with good attendance that know how to handle them self in a professional matter someone that understands the importance of respect within our team and other teams within the organization is extremely important to us. Salary and Other Compensation: Applications will be accepted until 05/13/2025 The annual salary for this position is between $37,800 - $68,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-IR1 #CB #Ind123