Product Manager Day of Travel

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Product Manager, Day of Travel you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

COMPENSATION

Pay or shift range: $78,000- $104,000 USD annually. This is the base compensation hiring range for this role.

JOB SUMMARY

The Product Manager, Day of Travel is responsible for the strategy and execution to improve Sun Country's digital experience at a pivotal point in the traveler journey - the day of travel. The Product Manager will manage highly complex technical products to improve the traveler experience and optimize internal processes across digital platforms, customer service, and operations. The Product Manager will work closely with key stakeholders on the development of the roadmap, provide vision and direction, outline business requirements, and lead the execution of projects. The Product Manager will be the subject matter expert for the domains in their area and provide guidance on traveler needs, business strategy, and competitor experiences.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Focus on enhancing the traveler experience by understanding their needs and developing product strategies, roadmaps, and product requirements align with company goals.
• Conduct qualitative and quantitative research to gather insights from both travelers and internal operations.
• Collaborate closely with customer service and operations leadership to scope, prioritize, plan, and manage the development of new technologies that improve traveler experience and internal effectiveness.
• Identify areas for improvement and establish efficient processes, review existing vendors and research potential new vendors.
• Partner with development team to deliver the product roadmap.
• Present options and recommendations clearly and persuasively to gain alignment from business stakeholders.
• Communicate the progress of the product roadmap effectively.
• Document business scenarios, traveler journeys, and expected outcomes, mapping them to the necessary capabilities from technology vendors and solutions.
• Make prioritization and trade-off decisions, balancing traveler experience, stakeholder needs, launch complexity and timeline, development effort, and business value.
• Create product launch plans and provide training and support for internal teams.

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent combination of education and/or experience
• 3+ years of relevant Product Management experience
• 1+ year(s) of relevant experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.
• Excellent verbal and written communication skills
• Excellent organizational skills, with the ability to multi-task and meet deadlines with a high level of accuracy
• Highly detail-oriented
• Proficiency in Microsoft Office suite

PREFFERRED SKILLS

• Strong technical background and judgment to evaluate solutions, assess risks, anticipate bottlenecks, provide critical issue management, make trade-offs, and help balance the business needs versus technical constraints
• Skilled at establishing relationships with team members across the company, developing empathy and trust and influencing without authority
• Experienced at defining product strategies and crafting technical products from inception to launch
• Ability to work independently and as a part of cross-functional and multidisciplinary teams
• Experience translating unstructured or ambiguous work requests into detailed requirements/use cases and communicating them effectively with internal stakeholders
• Experience working in an Agile/Scrum environment

WORK ENVIRONMENT

This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

AAP/EEO STATEMENT

Sun County Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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