Solutions Analyst I

EOG Resources, Inc.
United States, Texas, Houston
1111 Bagby (Show on map)
May 14, 2025
The Solutions Analyst I key responsibilities will focus on customer support of all applications. The Solutions Analyst I will work with Division and IS teams to ensure application and interfaces specifications are implemented for a product accurately and the resulting solutions are presented to end users articulately. The Solutions Analyst II is expected to be an effective resource in terms of software that pertains to specifically assigned software applications and projects. These skills also include competent estimating tasks and projects which can be expressed in terms of hours and timelines with expressed due dates. Essential Functions and Principal Accountabilities: Resolve customer issues and provide technical support across applications and track solutions end-to-end Work with team to triage day-to-day production issues and identify short term/long term fixes Track and appropriately escalate production issues Testing and deployment of applications Support application releases and change management functions Prepare and maintain comprehensive administrator documentation Support corporate proprietary and 3rd-Party purchased applications Identify, Document, and Report software bugs/functionality issues to vendors and monitor for corrective action Interface between business users, tech support, IT project managers and software vendors, including training and workshop facilitation JOB REQUIREMENTS Bachelor's degree preferred, high school diploma or GED required. 1+ years of information systems expertise and Oil & Gas Industry familiarity, including: Preferred technical experience: Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Gather and document business requirements, querying, report writing, and presenting data Knowledge of relational databases - Oracle, SQL Server Knowledge of Big Data Knowledge of query/reporting tools - SSIS/SSRS, TOAD, Crystal Reports/Business Objects, SpotFire Working knowledge of Microsoft products: Word/Excel/Access/Visio Position will be filled at a level commensurate with experience. EOG Resources is an Equal Opportunity Employer.