New

Advanced Help Desk Support Technician

Lee Health

$22.73 - $29.55 / hr

United States, Florida, Fort Myers

2776 Cleveland Avenue (Show on map)

May 14, 2025

Location:Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/ 8:00AM - 4:30PM

Minimum to Midpoint Pay Rate:$22.73 - $29.55 / hour

Summary

Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.

Requirements Educational Requirements

Degree/Diploma Obtained	Program of Study	Required/ Preferred	and/or
High School Diploma or Equivalent		Required

Additional Requirements

Minimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college

Experience Requirements

Minimum Years Required	Area of Experience	Required/ Preferred	and/or
No Experience Required

Additional Requirements

Knowledge of basic computer skills and networking

State of Florida Licensure Requirements

Licenses	Required/ Preferred	and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations	Required/ Preferred	and/or
MCSE (Microsoft Certified Solutions Expert)	Preferred	or
MCSA (Microsoft Certified Solutions Associate)	Preferred

US:FL:Fort Myers