Emergency Assistance/POH Case Manager

The Salvation Army

Position Description

Central Illinois Area Command

Macomb Corps

Position Title: Emergency Assistance/Pathway of Hope Case Manager

Job Summary: Provide case management services to clients including, but not limited to: assessing client needs, provision of direct assistance, case plan development and compliance, act as a liaison to community resources, provide referrals to appropriate agencies, identify clients that fit the Pathway of Hope criteria, provide supportive services using the Pathway of Hope strengths-based case management approach to families with a desire to take action to break the cycle of crisis and vulnerability and change the trajectory of their lives.

Report To: Corps Officer/Business Administrator

Supervises: N/A

Pay Grade: 205

Salary Range: $19.97 - $23.96

Qualifications:

Education: Bachelor of Science degree in social work, sociology, criminal justice or other related field. In lieu of a degree, candidates with a minimum of five years' experience in social work or case management with a social service organization will be considered.

Experience: A minimum of three to five years knowledge and work experience related to Social Services and supporting others through Case Management preferred. Familiarity with local resources, Continuum of Care and homeless service providers.

Candidates must have a passion for fulfilling the mission of The Salvation Army and must be articulate in presenting the same to others.

Candidates must successfully pass the pre-employment background inquiry and annual motor vehicle check with a valid driver's license.

Skills:

• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive, confidential and culturally appropriate manner.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, Internet and Social Media platforms. HMIS experience is highly desired.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of Christ. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Responsibilities:

• Conduct client intake interviews to determine eligibility for programs or agency referrals.
• Provide case management services to clients to include, but not limited to: reviewing intake material for accuracy, assessing client needs, provision of direct assistance, case plan development and compliance, act as liaison to community resources, provide referrals to appropriate agencies, arrange for client transportation
• Ensure that all clients have access to a case manager through appointments and walk-ins




• Establish first contact within appropriate time frame
• Meet with clients weekly or as otherwise determined
• Attempt to meet for discharge planning




• Document client information and progress through HMIS, SIMS by WellSky, or other required database.
• Record, track and submit statistical information as scheduled to maintain compliance with DHS, HUD, United Way, FEMA and The Salvation Army.
• Attend monthly Continuum of Care (COC) meetings as directed
• Determine client eligibility.
• Act as an advocate for clients when needed
• Maintain all client records ethically and confidentially.
• Strive to meet the outcomes of the grant projects. Position works alongside the following funding sources:




• Emergency Solutions Grant (ESG)
• Emergency and Transitional Housing Grant (ETH)
• Supportive Housing Program (SHP)
• Homeless Prevention (HP)




• Attend conferences, seminars and staff meetings as directed.
• In administering programs, uphold the policies, goals and mission statement of The Salvation Army.
• Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army's "Safe From Harm" Certification.
• Other duties as assigned by Business Administrator or Corps Officer

Position Ranking:

Part Time, Hourly, Non-Exempt

Physical Demands/ Work Environment:

This Position is required to do moderate physical work. To successfully perform the essential functions of this position, the individual is regularly required to lift and bend, move, occasionally required to position self to stoop, kneel or crouch, frequently required to reach with and use arms and hands as required in using tools, landscaping equipment, climb ladders and work in varying and sometimes extreme temperature environments. Specific vision abilities by this job include close vision, distance vision and ability to focus. The work environment for this position includes an office, warehouse, and outdoor environment. Individual must be able to continuously lift to twenty-five pounds, frequently up to thirty-five pounds and occasionally up to fifty pounds.