Commercial Community Office Manager

Description

Commercial Community Office Managers are role models that exemplify our organization's core values. They display a positive demeanor and have access of leading and developing their team to achieve branch goals. They provide outstanding personalized service to our customers while following our bank philosophy: See It, Own It, Solve It and Find a Way to Say Yes.

Below is a list of essential job functions. Additional responsibilities may be assigned in the position.

LEADERSHIP

Possesses and displays a positive demeanor in managing change, working and communicating consistently with others, and leading by adhering to policies, procedures, and customer service standards. Responsible for developing new personal and business relationships within the target market by crafting measurable goals and action plans in line with our strategic goals, while involving the entire staff. Maintains and supports operational standards (compliance, audits, regulation, security, etc.)

PROFESSIONAL DEVELOPMENT

Possesses an up-to-date solid understanding of all phases of the job and the various techniques and skills vital to perform duties. Strives for outstanding performance and demonstrates the ability to learn and retain material. Delegates appropriate responsibilities to team members to promote professional growth. Implements, encourages, and reinforces the UA concept though mentoring and coaching. Continues professional development by voluntarily participating in the PBA/OBL/NYBA and/or BAI e-learning elective courses as well as remaining abreast of industry trends.

FEED OUR CULTURE

Displays a strong support of management and dedication to the organization. Maintains a professional and ethical image in appearance, communication, and action. Acts as a role model for the team, organization, and community and volunteers in professional organizations and local market events.

PROVIDE IMPROVED CLIENT SERVICE

Collaborates with branch team members and business partners to effectively work referrals and deepen customer wallet share through client acquisition. Market the organization by bringing awareness to your branch with every opportunity focusing on relationship development and community involvement. Responds and manages customer inquiries and complaints and resolves customer issues in a timely manner.

BUSINESS DEVELOPMENT (COMMUNITY OFFICE MANAGER II/III)

Proactively prospects and grows Business Banking relationships through outreach and call preparation by gathering all appropriate information needed. Maintains a strong pipeline of prospects through proactive business calling. Independently processes all Business Banking loan requests up to $100,000. Ask questions to understand the needs/goals of the business to make appropriate recommendations while looking for opportunities to bring in partners to help strengthen the business's relationship with the bank.

Requirements

QUALIFICATIONS, EDUCATION, AND EXPERIENCE

To perform this job successfully, an individual is strongly encouraged to perform each crucial job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. Title dependent upon level of experience and education. If required an obtainment of a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS). A background screening will be conducted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• LANGUAGE SKILLS: We request employees being capable enough to read, comprehend, and interpret documents. Must possess professional communication and social skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization before consideration. Ability to communicate to clients directly and effectively is incredibly applauded here at CNB Bank!
• TECHNOLOGY SKILLS: Ability to use telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: Representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing program
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet)
• Hospital Indemnity
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.

ERIEBANK is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

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