Business Analyst 2

This position is for a Business Analyst 2 within the administrative and technical realm of the Pennsylvania Department of Transportation's Driver Vehicle Services Program Management Office (DVS PMO). The DVS PMO plays a crucial role in overseeing the maintenance and enhancement of various Information Technology (IT) applications that support Driver Vehicle Services, all under the guidance of a Business Analyst 3. In this role, you will be responsible for coordinating and assisting with a range of business-related tasks, as well as engaging in analytical processes and software development life cycle activities to ensure the successful completion of your assignments. If you are looking to contribute to a dynamic team and make a meaningful impact, we encourage you to apply today!

This role is designed to oversee and engage in the System Development Life Cycle (SDLC) for various applications. Responsibilities encompass a wide range of activities, including gathering requirements through interviews with users and process owners, analyzing and prioritizing existing documentation, and developing use cases along with supplemental requirements. The position also involves collaborating with other departments to establish necessary infrastructure and support for applications, documenting test outcomes, and addressing defect resolutions. Additionally, the individual is tasked with providing clear and concise status updates to Executive Management, business areas, vendors, and other stakeholders regarding the progress, challenges, and developments related to ongoing enhancement and defect resolution efforts.

Effective communication is essential, as the role requires interaction with external management personnel from the Bureau of Solutions Management (BSM) and the Bureau of Infrastructure and Operations (BIO), as well as contractors such as Application Management Services (AMS). The position also necessitates collaboration with various internal business and processing areas, including but not limited to Drivers Licensing and Control Systems (DL&C), Vehicle Titling and Registration (VR), and Online Driver and Vehicle Services (eGov). Furthermore, the employee will serve as a liaison between business users and IT staff responsible for system modifications and coding. Participation in work measurement, work simplification, and manpower utilization studies is also expected, contributing to the overall design and efficiency of systems. The role involves a variety of analytical tasks related to the support and maintenance of electronic data processing methods across multiple applications, ensuring that they function effectively and meet user needs.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• This position may be required to work when a full-day and/or partial-day office closing is authorized. To include but not limited to, early dismissals for inclement weather; the day before holidays; special holiday closings.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of business process analysis experience; or
• One year of business process analysis experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.