Quality Systems Manager

The H&S Family of Bakeries are a network of 10 bakeries and multiple distribution centers along the East Coast all committed to one thing: producing the best quality bread products. H&S Family of Bakeries includes Northeast Foods, H&S Bakery and Schmidt Baking Co. Together, our baked goods can be found in a wide range of establishments, from fast food and quick-service restaurants to cafeterias, hospitals, grocery stores and universities to name a few.

The Quality Systems Manager (QSM) ensures predictable, consistent, high quality products are distributed to customers daily. The ideal QSM champions the quality effort among employees in all departments; integrates quality and efficiency; stops unacceptable product from leaving the bakery; and facilitates the development of a quality-oriented culture that focuses on continuous improvement.

This position is located in Baltimore, MD.

Essential Job Functions

• Manage the systems that drive quality in the bakery
• Establish and integrate product standards (specs) including visuals on the production floor
• Manage SPC data collection, process measurements, process analysis, reporting and recommendations for improvement
• Ensure product quality evaluation including daily product scoring and lab analyses are complete
• Monitor customer complaints and introduces problem solving solutions
• Track key performance indicators (KPIs). Facilitates meetings based on KPIs to ensure that they are quality focused, streamlined and the measured results continue to improve
• Develop and conducts plant employee training on quality principles and product scoring calibration
• Identify areas of opportunity to reduce waste and improve efficiency
• Ensure compliance with food defense programs
• Manage food safety programs

Qualifications

• Prior experience in quality
• 3+ years of experience in Quality Assurance systems implementation and management with 2+ years in a manufacturing environment, preferably in the food industry
• 3+ years of experience in accountability for design and/or enforcement of processes
• 3+ years of cross-functional business partnering at executive leadership levels
• Able to interpret and support GMPs, sanitation processes, product recall procedures, food safety and development & implement related policies
• Working knowledge and understanding of theory, principles and applications of statistics and statistical process control
• Diverse knowledge of inspection and control methods, techniques and documentation
• Knowledgeable of product
• Able to test products using applicable equipment and tools
• Physically capable of moving to all areas of the plant
• Able to view product and determine adherence to quality control standards including size, shape, color, cut, etc.
• Able to generate written and verbal communications clearly and distinctly.
• Able to work any shifts for indefinite periods of time
• Performance of other duties deemed by management to be an integral part of the job
• Ability to use general Office equipment including computer, calculator, and copy machine

Preferred Qualifications

• Bachelor's degree and industry training certification
• AIB graduate or baking/industry certification
• Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies
• 3+ years of experience working as the lead or key member of a quality team
• Experience in baked goods products

Physical Demands & Work Environment

Physical Demands: To perform the duties of this job, the manager must stand; walk; use hands/ finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

Work Environment: In performing the duties of this job, the manager is exposed to wet or humid conditions, hot or cold climate, and work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level of the work environment is considered moderate to loud.

Vision Requirements: To complete the duties of this job, the manager must have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Training Required: The manager must complete all annual safety training, ergonomics, and any specialized and/or skill ware training this is required to perform his/her job.

What's in it for you?

At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages, including medical/dental/vision, short term disability, retirement savings, paid time off, flexible spending accounts, employee assistance program and of course - cool company swag.

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.