Technology Support Engineer

Notice of JobOpportunity- Joshua Dickison is being recommended for the role of Technology Support Engineer.

Lumen is passionate about our customers, and we are looking for people who can help inspire them to turn their ideas into amazing realities. We are looking for a diverse group of technically minded people that have a desire to further their careers with a company that is poised to change the world. If you like working in a dynamic, team-based environment; are passionate about innovation, delivering delightful customer experiences, and challenging yourself and others to explore what's possible when you combine people and technology, then you might have the ingredients we need to do amazing things.

Lumen Technologies is the Platform for Amazing Things! The role will work in partnership with our Sales & Customer Success teams, working alongside a Technical Solutions team where you will learn and contribute to our customers' success. As a Solution Support Engineer, you will have the opportunity to grow your technical and sales skills while contributing to the growth of our enterprise customers as they embrace the 4th Industrial Revolution. Leveraging your understanding of Lumen systems, processes and tools, you will independently interact with both customers and internal Lumen teams to ensure customer solution details and service attributes are appropriately and accurately documented to support customer success through their entire journey with Lumen

* Build proficiency in various tools required to perform successful research tasks and order submission
* Create solution design documentation during sales cycle which includes responding to and communicating with customers to ensure order accuracy.
* Facilitate customer meetings via collaboration tools and sometimes in person, and independently uncover, scope and document customer business objectives
* Develop strong customer relationships and act as a customer advocate within Lumen to ensure delivery of an exceptional customer experience
* Provide feedback that contributes to ongoing process and customer experience improvement initiatives, and promote teamwork through peer support for Solution Support Associates in support of special projects.

* 6+ months to a year of experience as a Solution Support Associate, Technology Support Associate or similar experience, demonstrating proficiency of Lumen tools, products, and processes
* Ability to build relationships over the phone, with a proactive communication style ensuring timely status of projects to account team and customer
* Ability to develop relationships and communicate with customer technical staff.
* Intermediate understanding of information technology, communications, or security concepts and general knowledge of technical terminology or industry concepts related to Lumen solutions
* Working knowledge of Lumen service portfolio, processes, and systems
* Possess a willingness and appetite to learn new concepts and subjects and have the initiative to invest in ongoing professional development through self-study
* Intermediate analytical skills with the ability to work through complex issues with a methodical approach
* Ability to graphically depict Lumen services and customer solutions in a clear and compelling manner.
* Ability to work under pressure with tight deadlines, work on multiple projects simultaneously and reprioritize as needed or as directed to respond to changing business requirements
* Competency as a peer/mentor to Solution Support Associates and other Solution Support Engineers
* Working knowledge of collaboration and office applications (Microsoft Office, Visio, PowerPoint preferred) and a working knowledge of internal company systems and applications
* Demonstrate an understanding of business, sales, or financial principals and a familiarity with Lumen business goals and sales targets
* Ability to travel as needed (Approx. 10%)
Preferred Qualifications
* Bachelor's Degree in engineering, IT or similar field
* Military veterans welcome!

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$51,188 - $68,250 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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