Convocation Center Manager

Convocation Center Manager

Convocation Center

Georgia State University

Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!

Georgia State University is seeking to hire a Convocation Center Manager. The Convocation Center Manager will be responsible for the successful financial and operating performance of the Georgia State University (GSU) Convocation Center.

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment.
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

This position will oversee the day-to-day operations of the facility by supporting and coordinating with GSU units serving the facility including operations, maintenance, event production, food and beverage, booking, marketing, ticket operations, event services, security and parking.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Oversees the operation of the GSU Convocation Center; ensures policies and procedures are followed; greets the public and works with parties interested in utilizing the facility; provides information on services and spaces available.
• Plan, organize, coordinate, and direct all activities and staff engaged in maintaining and operating the Convocation Center. Develop Standard Operating Procedures (SOP) consistent with industry standards and in accordance with GSU policy and procedures; ensure all SOP are implemented and adhered to by all full and part-time staff.
• Evaluate implementation and coordination of plans, programs and events to ensure efficiency and effectiveness. Conduct post-event operational and financial review and analysis. Negotiate contractual terms of agreements and submit to legal affairs for review and approval.
• Establish and maintain effective working relationships with internal and external customers and governing authority. Provide accurate and timely responses and constant and effective communication to all customers, vendors and stakeholders.
• Prepare annual operating budget; monitor and approve expenditures to ensure cost efficiency. Prepare recommendations for capital improvements to submit to the V.P. of Finance.
• Evaluate facility practices and recommend improvements to support the needs of the facility, safety and/or efficiency in compliance with federal and State laws and GSU policy and procedure.

Knowledge, Skills and Abilities:

• Knowledge of the operation of public assembly facilities relating to operations, event coordination, crowd management and risk reduction.
• Knowledge of public administration and human resource management principles.
• Knowledge of facility maintenance, event set-up, and production.
• Knowledge of technical composition, resource identification and management with emphasis on university events, athletic events, shows and banquets.
• Knowledge of emergency response and plan development for large facility.
• Knowledge of the laws, rules and regulations regarding the operation and conduct of events.
• Knowledge of event facility safety standards.
• Knowledge of goal and program-oriented budgeting, productivity analysis and strategic planning principles and techniques.
• Knowledge of customer relations and communications.
• Knowledge of computer equipment and information systems (e.g. Peoplesoft Spectrum, MS-Excel, MS-Word, MS-Access, etc).
• Skill in communicating with employees, vendors, outside agencies and other facility stakeholders, both orally and in writing, covering both technical and non-technical subjects.
• Skill in quickly assessing resource, demands, and policy implications of pending issues.
• Skill in contract negotiations.
• Skill in writing complex technical bid specifications.
• Skill in human, material and capital resource management.
• Skill in planning, directing and supervising employees.
• Ability to supervise and direct the work of others.
• Ability to develop, modify and implement operational policies and procedures.
• Ability to make independent policy decisions and to advise others on policy and procedural matters.
• Ability to logistically organize resources for a complicated annual event schedule.
• Ability to thoroughly review each event with emphasis on detail and services.
• Ability to manage stressful situations.

Credit Check:

**Please note that eligibility for this position requires a review of your Consumer Credit Report against criteria set out by the Georgia Department of Administrative Services. Examples of findings that may negatively impact your eligibility for this position include delinquent payments, bankruptcy, charge-offs, etc. Please consider this when applying for this position. This check will not impact your credit score**

Minimum Qualifications

• Bachelor's degree and five years of related experience; or a combination of education and experience in fields such as Business Administration, Public Administration or Facilities Management, utilizing the required knowledge, skills, and abilities
• Must have, or obtain, a current and valid Georgia driver's license in accordance with Georgia DMV driver's license eligibility requirements

Preferred Qualifications

• Industry certification such as Certified Facilities Manager (CFM) or Certified Facilities Executive (CFE)
• Experience writing technical bid specifications
• Experience managing facilities with a minimum of 200,000 square feet
• Experience in campus facility maintenance
• Experience in the operation of a multi-purpose public assembly facility such as convention center, arena, theater, stadium, convention hotel or similar commercial facility
• Experience using computerized maintenance management system (CMMS)
• Experience using centralized computer-controlled building controls for HVAC and lighting
• Experience with Microsoft Office applications such as Word and Excel
• Knowledge of database applications such as Event Business Management System (EBMS)

Special Requirements

• Successful candidate may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or University-wide emergencies. This position may also be required to work during inclement weather, regardless of the University's operational status.
• Must complete training and obtain certification in First Aid/CPR/AED and Trained Crowd Manager by the end of the six-month probationary period. Certifications must be maintained for the duration of employment in this classification.

To be fully considered for this position, all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume
• Cover Letter

#LI-DB1