New

Specialty Program Clinical Coach - Hospice

BrightSpring Health Services

United States, Alabama, Florence

May 17, 2025

Job Locations

US-AL-FLORENCE

2025-167117

Line of Business

BrightSpring Health Services

Position Type

Full-Time

Our Company

BrightSpring Health Services

Overview

The Specialty Program Coach is the program champion providing on-site coaching, support, training, and development of the program initiatives within their region. This role focuses on implementing and sustaining business development initiatives and the corresponding specialty programs; addressing gaps in care, knowledge deficits related to specialty care, and promoting best practices among healthcare providers. This role will assist staff in identifying and utilizing appropriate community resources and will participate with the interdisciplinary team in coordinating patient goals of care initiatives. This role will be responsible for coaching and training associates during program expansion and with the orientation of the program and goals for new staff. The role involves implementing Sales Skills Training Program, ensuring best practices are followed, and helping field representatives achieve their sales goals. Conducting market analysis, training, and implementing CRM best practice and Disease State Training.

Responsibilities

* Field Coaching & Training:

* Conduct regular field coaching sessions with field representatives, providing guidance and mentorship on program strategies, techniques, and best practices.

* Needs Assessment:

* Conduct educational needs assessments to customize training for associates and healthcare providers.

* Assist in assessment, planning, implementation, and evaluation of patient and family's response to care.

* Demonstrate knowledge of community resources and assist staff with referrals for patients and families.

* Build preferred provider relationships to optimize care coordination needs.

* Specialty Program Collaboration:

* Participate in Designated Specialty Care team meetings to review patient cases and provide guidance on critical transition needs identified.

* Training Program and On-going Development:

* Deliver comprehensive training for new program associates, including orientation to the program, program goals, and results-based performance coaching.

* Coach on Sales Skills Training Model for business development new hire liaisons.

* Update Sales Skills Training Model as needed, to include BD Best Practices, changes, and updates.

* Market Analysis & Strategy:

* Analyze market trends and competitor activities, develop sales strategies, and set goals for the field team related specialty program initiatives.

* Sales Performance Oversight:

* Monitor specialty program(s) sales performance, identify areas for improvement, and implement strategies to achieve program initiatives.

* Recruiting:

* May be involved in recruiting, interviewing, and on-boarding hospice sales representatives.

* Data Analysis & Reporting:

* Track activities, analyze data, and provide reports to senior leadership.

* May Conduct CRM training.

Qualifications

One year of nursing experience required, 1 year in hospice preferred.

Completion of a Registered Nurse accredited program with an unrestricted state nursing license.
Ability to market effectivity and deal tactfully with customers, the community, and the hospice clinical team.
Demonstrates good communications skills, negotiation skills, and public relations skills.
Demonstrated knowledge of disease processes and comprehensive medical record reviews.
Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

About our Line of Business

BrightSpring Health Services provides complementary home- and community-based pharmacy and provider health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 450,000 customers, clients and patients daily. BrightSpring has consistently demonstrated strong and often industry-leading quality metrics across its services lines while improving the quality of life and health for high-need individuals and reducing overall costs to the healthcare system. For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.