New 
It Support Specialist
 TEKsystems | |
$23.00 - $26.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, California, Poway | |
 May 17, 2025 | |
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*Job Requirements*
The IT Tech I will provide technical assistance and support for incoming issues related to computer systems, software, and hardware. Respond to helpdesk tickets either in person or over the phone. Respond to email messages by customers seeking help. Install, modify, and repair computer hardware and software. Assists Information Systems Supervisor by investigating current environment, recommending solutions, and integrating standard solutions. The following points are essential job duties. Responds to requests for assistance by providing first line response to enable callers to solve their problems. Answer help desk line and direct help desk tickets to the IT Techs to complete the open trouble ticket. Track and route problems and requests and document resolutions. Diagnose and resolve technical hardware and software issues. Research questions using available internal documentation and internet resources. Advise user on appropriate action. Identify and escalate situations requiring urgent attention in a timely manner and document. Stay current with Internal standards as it pertains to hardware configuration, requested changes and system updates through regular review of internal documentation and report any process that is found to not have documentation. Must be able to answer the help desk phone or be available for calls during normal working hours (M-F, 8am-5pm). Must be able to travel to remote locations to provide on-site support 30-50% of the time. On-call after hours support as needed - work before and after business hours and weekend shifts in addition to regular business hours on occasion *Pay and Benefits* The pay range for this position is $23.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Poway,CA. *Application Deadline* This position is anticipated to close on May 23, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |