EUC Engineer (Onsite)

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Tittle: EUC Engineer (Onsite)

Job Summary:

We are seeking a Systems Engineer with 1 to 4 years of experience to join our team. The ideal candidate will have expertise in End User Tools specifically Nexthink and a proven background in the Hi-Tech domain. This hybrid role requires working closely with multi-functional teams to optimize system performance and improve user experience. The position operates during the day shift and does not require travel.

• Participate in EUC Field Service transition activities
• Assist and be part of Knowledge gathering and documentation from External Customers and/or Incumbents
• Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.
• Due Diligence with customer prior to RFP & BAFO submissions.
• Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.
• Build Process Document of current service for the customer and Partner.
• Work closely with our Third Party Partner
• Understanding of Desk side Support duties and process
• Good understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Active management and coordination of workload in the region
• Review of open and assigned tickets as advised by the tower lead
• Assist delivery lead in reviewing and verifying vendor invoices of hardware assets
• Strong understanding and skills in SLA, KPI Management

• Experience in manufacturing/factory service delivery desirable
• ITIL professional is a huge plus
• Good mix of Transition (External customer), Delivery and project experience in EUC and FSO environment.
• Candidate should have good understanding of Desk side desktop support including incident/request, and break fix
• Should have very strong written and oral communication skills
• Flexibility with respect to time - client work need to be met with a Can do demeanor
• Excellent problem solving/quantitative/analytical skills
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Location of work will be the client offices in the respective geography/location. Flexibility in relocation based on job requirements will be desired.

• Minimum Bachelor's or technical degree
• ITIL certification desirable
• MS and other technical certifications advantageous

Applications will be accepted until May 23, 2025.

The annual salary for this position is between $37,000 to $68,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.