EUC Engineer (Onsite)

About the role

As a EUC Engineer, you will make an impact by provide services in the End User Tools specifically Nexthink and a proven background in the Hi-Tech domain. You will be a valued member of the Communications team and work collaboratively with CIS leaders.

In this role, you will

* Participate in transition activities, assist with knowledge gathering and documentation from external customers or incumbents.

* Evaluate service provision and resourcing based on SLA, assets, call volumes, site criticality, and customer requirements; conduct due diligence before RFP & BAFO submissions.

* Attend customer-agreed locations to gather processes related to EUC & Field Services, then build process documentation for the customer and partner.

* Actively manage workload, review tickets, assist in verifying vendor invoices, and work closely with third-party partners.

* Maintain a strong grasp of desk-side support duties, Break-Fix, Service Requests, IMAC, Incident, Problem, and Configuration management, with expertise in SLA and KPI management.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Everett, Washington..

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

* ITIL Professional Certification - Highly valuable for managing IT services efficiently.

* Experience in Manufacturing/Factory Service Delivery - Industry-specific expertise is desirable.

* EUC & FSO Transition, Delivery, and Project Experience - A well-rounded background in IT service delivery.

* Desk-Side Support Expertise - Comprehensive understanding of incident/request handling and break-fix solutions.

* Flexibility in Work Hours & Location - Adaptability to meet client demands and relocate if needed.

* Transition & Knowledge Transfer - Assist in EUC Field Service transitions, gathering customer knowledge for documentation.

* Service Analysis & Due Diligence - Assess SLA, resourcing, and site criticality before RFP & BAFO submissions.

* Customer Process Documentation - Gather current service delivery processes and create structured documentation.

* Operational & Vendor Coordination - Manage workload, review tickets, and verify vendor invoices for accuracy.

* Technical & ITIL Compliance - Ensure adherence to ITIL processes, including incident management, problem resolution, and configuration management.

These will help you stand out

* ITIL Certification - Valuable for managing IT services efficiently and aligning with best practices.

* Microsoft & Other Technical Certifications - Demonstrates expertise in industry tools and technologies.

* Bachelor's or Technical Degree - Provides foundational knowledge and credibility in the field.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until June 30, 2025.The annual salary for this position is between $37,000 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer

The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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