Senior Clerk - Queensbury, NY

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Clerk is a member of the administrative team and works closely with outside entities and staff throughout the organization. The duties and responsibilities of the Medical Records Clerk is management of medical records. Responsible for claims processing, records releases and compliance with state and federal regulations as well as HIPAA.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 820 US-9 Queensbury, NY 12804.

We offer 4 weeks of training during normal business hours.

Primary Responsibilities:

• Essential employee and reports to the office daily to complete assigned tasks
• Meet productivity standards as outlined in performance metrics
• Identify any issues or trends and bring them to the attention of management team
• Other duties as assigned
• Processes requests from insurance carriers and other entities with obtaining records to support the claim / services
• Retrieves, collects and prioritizes all request for medical records, claim forms, and tax information.
• Verifies legitimacy, accuracy and authority of all such requests and then processes as appropriate
• Assists internal staff and associates with medical records requests and questions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
• Ability to work full time onsite at 820 US-9 Queensbury, NY 12804
• Ability to work between the hours of 8:00 am - 4:30 pm from Monday - Friday including the flexibility to work occasional overtime or weekends based on business need

Preferred Qualifications:

• 1+ years of healthcare experience
• Experience in patient accounts OR a medical billing office
• EPIC, CERNER, IDX, Athena experience
• Basic Medical Terminology

Soft Skills:

• Effective communication skills
• Confidentiality due to sensitivity of materials and information handled
• Ability to make suggestions on workflow or system efficiency and effectiveness
• Ability to work independently and be self directed and flexible
• Ability to prioritize
• Ability to perform functions with minimal supervision
• Ability to work at a high-volume level of accuracy
• Ability to work with many diverse people
• Organizational skills to handle multiple priorities while remaining professional and calm

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.