Customer Experience Intern (College)

Get a head start on experience for your financial career with this paid internship in the Customer Experience Center with the Department of Revenue! Are you passionate about providing excellent customer service and offering support to Pennsylvania renters and homeowners? The Property Tax/Rent Rebate program helps support older adults and those with disabilities age 18 and over. In this role, you will have the opportunity to provide assistance and services to taxpayers, tax practitioners, members of the General Assembly and their staff, state and local agencies and municipalities, and other taxing jurisdictions. Apply today to join our team and elevate your potential!

Please note, these positions are only available in Harrisburg, PA and Pittsburgh, PA.

As a Customer Experience Intern, you will be responsible for responding to a variety of telephone inquiries from claimants or their representatives concerning the Property Tax/Rent Rebate (PTRR) Program. Upon gaining knowledge and familiarity with the PTRR program, you will answer specific questions from callers about filling out claim forms, schedules, rent certificates, and calculating property tax or rent rebate. Work also involves providing general information to callers, completing referrals to the Property Tax Rent Rebate Division, as well as processing both incoming and outgoing faxes and mail.

Start the next phase of your career with our team!

Work Schedule and Additional Information:

• Internship, approximately June 2025 through October 2025.
• Work schedule and work hours are optional based on the internship location and applicant availability between the core work hours of 8:00 am and 5:00 pm, Monday through Friday.
• Telework: You may have the opportunity to work from home (telework) part-time, however this is not guaranteed. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
• Worksite addresses:
  • 411 7th Avenue, Suite 420, Pittsburgh, PA 15201
  • 1825 Stanley Drive, Harrisburg, PA 17103
  • 393 Walnut Street, Harrisburg, PA 17128

QUALIFICATIONS

Internship Requirements:

• Currently enrolled in college full-time (carrying 12 or more undergraduate credits, or 9 or more graduate credits) or be enrolled full-time for the upcoming fall semester.
• In good academic standing (2.0 Grade Point Average [GPA] or higher) if currently enrolled.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.