Product Manager, Merchandising

Location: Hybrid - Westlake Village, CA - Tuesdays through Thursdays/weekly

About the Role:

At Guitar Center, we're on a mission to revolutionize the in-store retail experience by leveraging cutting-edge technology. We're looking for a Product Manager to lead our merchandising and supply chain technology initiatives-driving innovation, efficiency, and business impact. In this role, you'll own the strategy, roadmap, and execution of products that enhance operational workflows and empower our associates. Working closely with engineering, merchandising, supply chain, and executive teams, you'll shape the future of our retail technology ecosystem. If you have a passion for AI-driven solutions, data-driven decision-making, and retail innovation, we'd love to have you on board.

Responsibilities:

Enterprise-Level Product Oversight

• Lead the strategy, vision, and execution of merchandising and supply chain technology products that enhance Guitar Center's in-store operations and associate experience.

• Develop and maintain a product roadmap aligned with business objectives and customer needs.

• Partner with engineering, supply chain and merchandising teams to ensure seamless product development and execution.

• Stay ahead of retail technology trends, identifying innovative solutions to enhance both associate and customer experiences.

• Leverage AI-driven solutions to improve automation, personalization, and efficiency in supply chain and merchandising systems.

• Develop ROI models and business cases for new technology initiatives to ensure alignment with financial and strategic goals.

• Present product vision, strategy, and performance insights to senior leadership, including the CEO, to drive executive buy-in.

• Define KPIs and success metrics to measure the impact of technology on customer satisfaction and business performance.

• Use data-driven storytelling to communicate product performance, insights, and next steps to executive teams.

Operational Efficiency & Innovation

• Identify and implement technology solutions that improve our supply chain and merchandising workflows.

• Gather feedback from supply chain and merchandising teams to ensure products increase efficiency and reduce operational friction.

• Oversee A/B testing and pilot programs to assess product effectiveness before large-scale rollouts.

• Partner with engineering and IT teams to ensure solutions are scalable, secure, and high performing.

Stakeholder & Business Collaboration

• Build strong relationships with Merchandising and supply chain leadership, and IT to align business and technical needs.

• Communicate product vision and strategy to executive stakeholders, using data-driven insights to influence decision-making.

• Translate business objectives into clear product requirements to ensure efficient execution by engineering teams.

• Act as a bridge between technical and non-technical teams, fostering collaboration and alignment across departments.

• Prepare executive-level presentations that communicate product impact, roadmap progress, and ROI to senior leadership, including the CEO.

To join our band, you'll need the following experience:

• 5+ years of experience in technology product management with a proven track record of delivering impactful products.

• Background in supply chain and or merchandising products, preferably in a large retail environment.

• Proven ability to manage multiple cross-functional projects and collaborate with engineering, business, and design teams.

• Experience defining product strategies, launching new features, and iterating based on data-driven insights.

• Familiarity with AI technologies to enhance product functionality is a plus.

• Ability to evaluate and manage third-party technology partners.

• Bachelor's or master's degree in business, technology, or a related field.

• Knowledge of music retail or the broader music industry is a plus but not required.

Why Guitar Center Company?

• Great People & Leadership: Work with a supportive, knowledgeable team dedicated to operational excellence.

• Professional Growth: Tangible career advancement opportunities, consistent recognition, and a team invested in individual and organizational success.

• Impact & Purpose: Play a crucial role in improving technology support services, minimizing business disruptions, and supporting the broader mission of creating more musicians and bringing music to the world.

• Steep Employee Discounts: Enjoy significant discounts on musical products and gear sold at The Guitar Center.

• Collaborative & Motivated Team Environment: Join a team that values documentation, prioritization, and problem-solving, all while fostering a culture of accountability and enjoyment.

Join Us and Be a Part of a Team That Supports the Music Industry from the Inside Out!

Disclaimer:

While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.

Pay Rate: Base range of $102,000 - $163,000 per year, depending on background and experience. Total compensation (base + bonus potential) ranges from $112,000 - $179,000/yr, dependent on background and experience.

This position is eligible to participate in the Guitar Center Company bonus program. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Love this gig and want to apply? Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email torecruiting@guitarcenter.com.