Manager - Preventive & Chronic Care Management, Corporate, FT, Day

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.

• Directs day-to-day supervision, oversite, and direction to the Preventative and Chronic Care Management staff, including scheduling, team performance, goal setting, accountability, and issue resolution.

• Reviews reports, patient care assignments, population attribution and caseloads to promote optimal productivity and efficiency and monitor staff documentation and performance goals and standards.

• Leads quality improvement efforts across all programs and develops systems to track and improve key metrics, including patient engagement, outreach volumes, enrollment, and utilization trends.

• Ensures compliance with documentation standards, organizational policies, and program guidelines across all team members.

• Provides mentorship and oversight to the supervisor(s) within the team and supports training, onboarding, and competency development for all direct reports. Identifies staffing needs, supports hiring efforts, and manages employee relations in collaboration with Human Resources and leadership.

• Identifies staffing needs, supports hiring efforts, and manages employee relations in collaboration with Human Resources and leadership.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• Job has direct and/or indirect supervision of team members that may include final budget authority, hire/termination authority, performance appraisal responsibility and disciplinary authority. Job will be considered a member of management staff at Prisma Health or affiliate and will have direct reports.

Minimum Requirements

• Education - Bachelor's degree in Nursing, Public Health, Health Education, Health Administration, or related healthcare field.

• Experience - Two (2) years of experience in nursing, public health, education, wellness or related field. Three (3) years experience preferred.

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• Holds a current RN compact/multistate license recognized by the NCSBN Compact State or is licensed to practice as an RN in the state the team member is working.

• Certified as CHES (Certified Health Education Specialist), Care Management (CCM), Health Coach or Population Health preferred.

Knowledge, Skills and Abilities

• Working knowledge of chronic disease states (e.g., diabetes, hypertension, CHF, asthma, COPD, hyperlipidemia) required.

• Strong understanding of care coordination workflows, including referrals, outreach, and patient navigation preferred.

• Familiarity with social drivers of health, community resource access, and patient engagement principles preferred.

• Ability to collaborate across departments and with external partners preferred.

• Knowledge of electronic medical record (EMR) platforms preferred.