Customer Service Representative I

Walsworth - Fulton

OUR TEAM IS THE HEART OF OUR BUSINESS

Walsworth - Fulton, a family-owned business founded in 1937, has grown from printing playbills and cookbooks in Marceline, Missouri to becoming one of the top three yearbook printers and magazine printer in the industry. For over 87 years, we have remained committed to providing exceptional printing services with a strong focus on quality, innovation, and customer satisfaction.

At Walsworth, our team is the heart of our business, and we are currently looking for a Customer Service Representative to join our team! As a CSR, you will act as the primary point of contact for clients, providing product and service information, resolve any issues with the customer, and ensure seamless ordering and production process. This individual will work closely with sales, production, and prepress teams to support our clients' printing needs from start to finish. Join us today and play an integral role in producing top-notch printed products for our clients.

Key Responsibilities

• Respond promptly and professionally to customer inquires via phone, email, or in person.
• Manage job orders from intake to delivery, ensuring accuracy and timely updates to clients.
• Coordinate with production and prepress departments to ensure customer requirements are met.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering solutions.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Build and maintain strong relationships with new and existing customers.
• All other job duties as assigned.

Minimum Qualifications

• High school diploma or equivalent; associate or bachelor's degree is a plus.
• Excellent communication and interpersonal skills.
• Ability to read and understand written and verbal instructions.
• Ability to manage multiple customers, tasks, and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office and Customer Service Software is a plus.

Walsworth is an Equal Opportunity Employer. We value diversity and are committed to providing opportunities regardless of race, sex, disability, veteran status, sexual orientation, or gender identity.

At Walsworth, we offer a dynamic work environment where you can develop your skills and grow in the printing industry. If you're passionate about quality and teamwork, apply today to be part of a company with a proud history and exciting future.