Experience Researcher 3 (Content Intelligence)

The Senior Experience Researcher is responsible for performing user and customer research which uncovers real business problems, influences product strategy, and improves user interactions.

Lead the design and execution of qualitative and quantitative research studies of varying scale, scope, timeframe, and methodology
• Analyze, synthesize, and model data from user research into actionable insights for product management, design, and engineering teams
• Report findings through compelling, influential presentations, using storytelling techniques to communicate insights and recommendations to stakeholders
• Work with research ops framework to recruit participants based on audience profiles/personas
• Work closely with designers product managers developers and other stakeholders to drive, plan, and prioritize beneficial research
• Mentor, coach, train, and provide feedback to other team members
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

• Experience with enterprise software or similar contexts; demonstrable experience with business uses of AI is a plus
• Experience with a variety of qualitative and quantitative research projects and methodologies that drive the product design and development process
• Bachelor's degree or equivalent experience
• Success collaborating with multiple disciplines and stakeholders in designing and executing research studies
• Success in presenting those findings to stakeholders and executive leadership
• Proven experience creating meaningful and actionable insights from research findings
• Strong understanding of the strengths and shortcomings of quantitative and qualitative research methods including when and how to apply them
• Proven experience creating meaningful and actionable insights from research findings
• Demonstrated experience presenting research reports to a variety of audiences/stakeholders using storytelling techniques to share findings insights and recommendations
• Experience with and knowledge of accessibility requirements and guidelines and their and implications to technology design
• Research strategy and thought leadership experience
• Exceptional written and spoken communication skills
• Strong organizational multi-tasking and time management skills; you must be able to effectively prioritize your time and your project backlog
• Strong communication and collaboration skills applied successfully within team as well as with all levels of employees in other areas
• Strong critical thinking and problem solving skills
• Sound judgement and business accumen skills
• Ability to design effective research studies within constraints of time and scope
• Ability to lead technically complex and/or ambiguous problems with confidence
• Ability to independently and proactively define key research questions identify methods and logistics execute and synthesize data to generate actionable insights
• Ability to create compelling presentations and communicate insights through storytelling methods
• Ability to introduce new research approaches and methods that drive positive outcomes
• Up to 10% travel time required

Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $120,000-$142,000 and eligible for benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.