Eligibility Specialist// Application Processor

22nd Century Technologies, Inc.
$22.00/hr. on W2 without bene
United States, Virginia, Glen Allen
May 20, 2025
Job Title: Eligibility Specialist// Application Processor Location: Glen Allen, VA 23060 Pay Rate: $22.00/hr. on W2 without benefits Duration: 6+ months Work Hours: Shift Hours: Standard Shift Role & Responsibilities: Accurately process, key, and scan the incoming Summer EBT paper applications in the VaCMS system based on the script and information provided on the application. Contact clients who have requested an appeal to the eligibility determination on their case, and provide detailed explanation for the eligibility determination. Knowledge, skills, education, and/or experience: Ability to learn, use, and key into a data system with minimal errors. Ability to key data into an Excel spreadsheet. Ability to open mail, review it, and determine the next steps in the process. Ability to read, verbalize, and comprehend a written script. Ability to collaborate with staff and managers within the division. Skill in communicating effectively, orally, and in writing with clients who may be upset about an eligibility determination. Ability to work in a professional environment, respond to multiple requests, and recognize and resolve problems. Ability to analyze and formulate conclusions and recommendations. Ability to handle confidential and sensitive issues/documents. NOTE: The contractor worker will be required to sign a confidentiality agreement. Mandatory skills/certification(s) Requirement: Ability to pass a Criminal Record Check is required. Desired skills / Preferred Qualifications: One year of experience working with an electronic data system. One year of experience in working in an office environment. Basic computer skills in MS Office, including Outlook, Word, and Excel Ability to de-escalate callers and provide excellent customer service based on scripts. Effective verbal, written communication, and organizational skills. Ability to embrace change in a fast-paced environment and multitask across a variety of projects. Demonstrated ability to prioritize, to work under pressure with established deadlines, and to work independently or as a team player. Computer software to be used : Scanner, copier, Microsoft Excel. Outlook. Benefit Eligibility System, VaCMS. Preferred experience with VaCMS and Call Center technology. VDSS will teach VaCMS, as needed. Equipment to be used by the temporary staffing professional(s) Laptop, cell phone, Bluetooth headset device