Customer Service Support

Spectraforce Technologies
United States, New Jersey, Florham Park
May 20, 2025
Job Title: Customer Service Support Duration: 24 Months Location: Florham Park, NJ (07932) Shift - Days: Monday-Friday, 8:00 AM - 4:30 PM EST Work Schedule - Hybrid *Training Phase:* 4 days in-office, 1 day remote. *Post-Training:* 3 days in-office, 2 days remote. *Overtime:* Rare, only as needed Roles and Responsibilities Triaging/responding to cases in Kana, entering orders in SAP S4 Hana. The Kana system are cases that come in from the Contact Us page on our websites. The team member would either triage the case to the appropriate department or respond using a canned "hotkey". Kana System (60%): Triage/respond to cases from "Contact Us" Route to appropriate department or use canned "hotkey" responses Order Entry (40%): Enter orders into SAP S4 Hana system Experience: 3-5 years of customer service experience Minimum of 2 years in pharmaceutical customer service Skills: Pharma customer service Effective time management Analytical and problem-solving skills Strong communication (voice quality, empathy, patience, tact) Strong organizational and multitasking abilities Proficiency in MS Outlook, Excel, Word Ability to follow detailed instructions and use complex application Technical: SAP S4 Hana (preferred, but can be trained)