Account Analyst I - Revenue

Requisition 38606:

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

A Day in the Life: Watch and learn more about the Account Analyst role > http://bit.ly/NS_RA_CS

Primary Purpose

Account Analysts work in our Revenue Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable. Account Analysts serve as one of our customers' main contacts and are an integral part of the Norfolk Southern business team. Analysts may manage accounts receivables for up to 200 customers, with combined receivables averaging $12M, and will communicate with customers regularly via telephone and email for receivables management and revenue protection efforts. Many of our department's employees successfully advance to other departments within Norfolk Southern, including Expenditure Accounting, Marketing, Corporate Accounting, and Internal Audit.

Principal Duties

Position duties include, but are not limited to:

* Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.

* Build relationships through exceptional customer service.

* Identify process improvements for billing and payment remittance issues. Collaborate with other departments to test and implement enhancements.

* Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.

* Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes.

* Provide comprehensive updates to Management team and related stakeholders regarding customers' accounts.

* Actively participate in own professional development as guided by management team.

Qualifications & Skills

Job Related Experience

* Minimum: 0-2 years

Education and Certification Requirements

* Minimum: Bachelor's degree

* Preferred: Master's degree

* Preferred Majors: Business, Accounting, Economics, Finance, Marketing, Management

Technical

* A self-starter committed to learn the ins and outs of railroad operations, as well as the industry regulations

* Intermediate knowledge of Microsoft Office

Soft

* Exceptional customer service skills

* Strong written and verbal communication skills

* Time management and prioritization

* Positive and professional attitude

Work Conditions

* Environment Hybrid on-site (3) days and remote (2) days per week.

* Shift Work No

* On-Call No

* Weekend Work No

* Travel Required 0-2 Days per Month

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.