Unit Manager - Access Services

Lubbock

41132BR

Library

Position Description

Manages a unit within a department. Plans, organizes and develops goals and procedures for the unit. Represents the unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

Texas Tech University Libraries serve as a vital partner with students and faculty in their learning endeavors. The University Libraries' system comprises: (1) University Library, (2) Southwest Collection/Special Collections Library,(3) Architecture Library, and (4) Peters Family Legacy Library within the Student Enrichment Center. The University Library is a patent and trademark depository and is one of two regional depositories for U.S. government documents in Texas. The central focus of the Texas Tech University Libraries is to make available 3.72 million physical volumes, electronic resources, special collections and archives, and to offer services to students and faculty that enable academic and research success.

Major/Essential Functions

• Supervises, trains, and conducts performance evaluations of Access Services staff.
• Provides leadership, management, planning, and ensuring the effective and efficient operation for all aspects of Access Services, including writing procedural manuals and documentation.
• Provides the example for maintaining and promoting excellent customer service, continuously evaluating and revising (when necessary) the procedures to improve workflow and customer service.
• Responsible for the safety of Libraries' users and staff and security of the University Libraries' building. Position assures that all problems/incidents are reported to the Access & User Services Librarian, Associate Dean for User Centered Services, Dean of Libraries, and TTU Police (when appropriate).
• Responsible for developing and updating safety & security procedures for Access Services.
• Assists in developing safety & security policies, managing safety & security instruction and communications to the Libraries.
• Manages all updates to the public websites and the SharePoint website for Access Services.
• Manages all updates for the hours of the main library on LibCal and Alma.
• Manages accurate collection of Circulation related statistics - gate count, billing, TexShare, LibCal, Occuspace, etc.
• Keeps up-to-date on upgrades and changes in Circulation related computer/database systems and manages the staff training for testing and in the functionality of the systems.
• Updates, provides, reports, shares ideas/solutions about assigned areas and meets with supervisor.
• Responsible for the Firetrol system cameras, assisting TTU Police with requests for footage records.
• Submits daily Game Plans and End of Day Reports.
• Keeps up to date on best practices in Access Services through attendance at trainings, conferences, and other professional development.
• Serves as one of the Libraries' Campus Security Authorities (CSA).

Required Qualifications

Bachelor's degree plus three years supervisory experience; OR a combination of education and/or supervisory experience to equal seven years.

Preferred Qualifications

• Previous library experience.
• Previous management and/or supervisory experience in a higher education setting.
• Familiarity with SpringShare LibApps.
• Experience using Banner.
• Experience with Integrated Library Systems.
• Demonstrated ability to think creatively to solve problems.
• Advanced knowledge of Microsoft Office products.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Monthly

Minimum Hire Rate

4000.00

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

Mon-Fri, 8-5

Grant Funded?

No

Job Group

Senior Other Administrative

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.