Talent Acquisition Program Manager

OUC - The Reliable One, is presently seeking a Talent Acquisition Program Manager to join the Employee Experience division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.

We are looking for a dynamic and driven individual to lead and support high-impact talent acquisition initiatives- ranging from college recruiting and internships to sourcing strategies, recruitment marketing, and systems management. You will manage full lifecycle programs that drive our employer brand, attract top talent, and support workforce planning goals.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

What you will do:

• Design, implement, and manage full-cycle talent acquisition programs (e.g., internships, apprenticeships, sourcing, marketing strategies).
• Collaborate with key stakeholders to launch scalable, sustainable solutions that address business and hiring needs.
• Develop KPIs, track program success, and drive continuous improvement through data-informed recommendations.
• Serve as a strategic partner in workforce planning by implementing short- and long-term recruiting solutions.
• Manage the OUC Internship Program, including recruitment, onboarding, experience management, and feedback collection.
• Drive innovation by staying ahead of industry trends and evolving recruiting technologies.

The ideal candidate will have:

• Bachelor's Degree in Business Administration, Human Resources, Organizational Development, or related field of study from a publicly accredited college or university;
• Minimum of three (3) years of experience in Talent acquisition such as talent sourcing, passive candidate acquisition, college recruiting, and data analysis/metrics (required);
• Minimum of two (2) years of experience with project/program management and/or organization-wide change management (required). Advanced degree may substitute for experience on a 1 to 1 basis;
• Experience leading presentations and large group facilitation (required);
• Strong ability to use data and analytics to drive decisions, measure program success, and improve recruitment strategies.
• Proven track record in managing complex projects, coordinating across teams, and delivering results on time and within budget.
• Deep understanding of OFCCP, EEO, ADA compliance, and experience integrating DEI strategies into talent acquisition processes.
• Excellent verbal and written communication, with the ability to influence stakeholders and create impactful presentations.
• Proficient in using HRIS, ATS, and recruitment marketing tools to optimize talent acquisition efforts.
• Ability to design and execute innovative recruiting strategies, leveraging digital channels and social media.
• Strong relationship-building skills to work effectively with cross-functional teams and lead key recruitment initiatives.
• Strong command of Microsoft Excel, Word, PowerPoint.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Free downtown parking
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $79,975.54 - $99,968.52 annually - commensurate with experience

LOCATION: Reliable Plaza 100 W. Anderson St. Orlando, FL 32801

Please see below a complete Job description for this position.

Job Purpose:

The Talent Acquisition Program Manager designs, implements, and manages full cycle projects and programs, such as college recruiting/ internships, apprenticeships, sourcing, recruitment marketing strategies, and systems, from resources evaluation, prioritization, setting timelines, collaboration planning, communication strategies, success measurement, recommendation, and process improvement planning to enable talent acquisition strategies.

Primary Functions:

• Manages goals, project plans, and related budgets for assigned programs and engages talent acquisition partners and stakeholders for successful program execution. Support the Talent Acquisition and workforce planning strategy by developing, implementing, and managing a wide range of internal and external initiatives and programs serving our customers, employees, and communities.
• Primary Functions:
• Partner with key stakeholders to identify, develop, launch, and manage innovative, sustainable, scalable, and practical solutions, projects, and initiatives to remove barriers to success and address opportunities for talent acquisition and workforce planning;
• Develop and implement processes and tools to support short-term talent needs and long- term business growth;
• Provide consultation on complex issues to school/business unit on adoption, customization, implementation, and measurement of the effectiveness of talent acquisition programs; Develop goals and KPIs, regularly measuring and assessing program effectiveness and identifying opportunities for improvement;
• Make data-informed recommendations using metrics and dashboards to influence leadership commitment and decision-making for talent strategies;
• Gather and analyze technical information from various sources to document and make recommendations about new or changing functionality related to talent acquisition systems, tools, and software;
• Engage in full life cycle recruitment, including sourcing, interviewing, preclosing, and offer negotiation for key hard-to-fill niche roles as needed.
• Manages the OUC Internship Program including development and implementation of the recruitment campaign, full-cycle recruitment, onboarding and internship experience. Partner with DEI&E team to develop and deploy surveys and other tools to measure intern and mentor experience and makes recommendations on opportunities for improvement;
• Engage with HR teams, and other stakeholders to identify related processes, compliance, and engagement opportunities for Talent Acquisition programs to ensure cohesive, targeted efforts;
• Manage all aspects of project execution, including requirements gathering, project initiation, scope definition, project planning, change control, risk management, close-out, and reporting;
• Partner with OUC's Marketing and Communications team to develop recruitment marketing campaigns, such as social media campaigns and digital and printed branded materials;
• Create reports, analytical assessments, full-lifecycle recruitment metrics and recruitment scorecards; Present insights on the analysis using the data to guide improvements and remove barriers to success;
• Conduct ongoing market research on Talent Acquisition trends and benchmarks
• Serve as a brand ambassador, showcasing and promoting OUC's employer value proposition, both internally and externally,
• Implement and leverage new employment branding to build awareness and engagement;
• Partner in the development of college, trade, and technical school recruiting practices;
• Streamline on-campus and on-site interview, selection, and offer processes;
• Develop campus ambassador programs at key schools;
• Participate in job fairs and internship events;
• Other assignments as appropriate;

Technical Requirements:

• Working knowledge of all, but not limited to the following:
  • Office of Federal Contract Compliance Programs (OFCCP) requirements for tracking candidates, applicants, and prospects;
  • Equal Employment Opportunity (EEO) and the Americans with Disabilities Act as Amended (ADAA) as related to application and hiring;
  • Industry trends and innovative recruiting techniques, including multiple sources and channels; social media networks, employee referrals, large job boards, and passive candidate sourcing techniques;
  • Social media, digital advertisement, and recruitment branding content and design;
  • Human resources principles and practices, including DEI, engagement, change management, and program management;
  • Software Applications: HR Information Systems, Applicant Tracking Systems, candidate assessment tools and talent management systems;
  • Metrics & reporting: recruiting metrics and dashboards for tracking progress and reporting on recruiting outcomes;
• Familiarity with all, but not limited to the following:
  • Related industry, organizational, and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
  • Foundational knowledge of Recruitment Marketing principles and practices;
  • DEI practices and strategies and integration into talent acquisition practices;
• Advanced Excel, Word and PowerPoint skills;
• Excellent presentation skills with the ability to summarize and highlight information and data to all audiences ranging from senior leaders to employees
• Strong interpersonal, verbal, and written communication skills;
• Self-starter and self-motivated, with quick response time for department requests;
• Creative and data-driven approach to solving problems and confident with synthesizing data and making recommendations;
• Aptitude to engage in complex work utilizing strong organizational skills with a focus on details and accuracy;
• Excellent writing and editing skills for the creation of presentations and executive summaries;
• Excellent multitasking abilities and ability to work at a fast pace
• Ability to:
  • Investigate, analyze and solve complex problems using a data-informed approach;
  • Make independent decisions with judgment, knowing when to seek advice;
  • Exercise judgment and discretion in the development, implementation, and maintenance of HR programs;
  • Collaborate with others to leverage resources and identify high-quality solutions;
  • Work in a team-oriented environment and provide support to the department, demonstrating strong work ethic, a sense of commitment, and a strong desire to succeed;
  • Manage multiple priorities/projects with strong organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment;
  • Use and manipulate data in HR Information Systems, Applicant Tracking Systems, and other related software;

Education/ Certification/ Years of Experience Requirements:

• Bachelor's Degree in Business Administration, Human Resources, Organizational Development, or related field of study from a publicly accredited college or university;
• Minimum of three (3) years of experience in Talent acquisition such as talent sourcing, passive candidate acquisition, college recruiting, and data analysis/metrics (required);
• Minimum of two (2) years of experience with project/program management and/or organization-wide change management (required). Advanced degree may substitute for experience on a 1 to 1 basis;
• Experience leading presentations and large group facilitation (required);
• Experience in building content and delivery of training related to Talent Acquisition programs (preferred);
• Experience contributing to full lifecycle project execution (design, development, delivery, and implementation) (preferred);
• Experience supporting the development and implementation of Talent Acquisition programs, applicant tracking system implementation (preferred);
• AIRS Certification must be attained within one (1) year of hire and maintained thereafter;
• SHRM/HRCI Certified Professional (SHRM-CP/SHRM-SCP or SPHR/PHR) (preferred);

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office work environment.

Physical Requirements:

This job includes very frequent speaking/ hearing, writing/ typing, and detailed inspection. This job requires frequent standing, walking, sitting, and bending. There may be occasional climbing, kneeling, reaching overhead, etc. This job entails frequent local travel between company locations.

OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled