Senior Service Desk Engineer

Qualys
United States, California, Foster City
919 East Hillsdale Boulevard (Show on map)
May 21, 2025
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! As IT Services Engineer, you will be the initial contact point for all corporate end user support issues. Joining a dynamic team involved with supporting the employees, systems and networks within Qualys' global corporate environment. As an award-winning public SaaS Company, we're looking to provide top-notch support that increases productivity. You need to have the right attitude, learn quickly, result oriented, and a proven ability to solve end user issues in a timely, and professional manner. Responsibilities Provide help desk support to corporate end-users (on-site and remote) Responsible for computer imaging and asset tracking Setup IT assets for new user work areas Troubleshoot hardware, software, and operating system issues for MAC and Windows Support mobile devices including Android & IOS Apply understanding and knowledge of information systems technology and services to solve problems Contribute and create documentation - Training Material, Quick Reference Guides, Knowledge Base Articles Work on an assignment related IT projects and implementations as needed Responsible for IT asset management lifecycle Qualifications Bachelor's Degree or equivalent experience highly preferred Excellent troubleshooting and customer service skills Knowledge of both Windows and Mac OS X operating systems Knowledge of the Microsoft Office product and Office 365 product suite Attention to detail is a must Ability to multitask, prioritize tasks, and get closure Strong work ethic and the ability to prioritize multiple responsibilities while meeting demanding deadlines Must be a team player that is willing to learn and share knowledge amongst team members Ability to work independently but also know when to ask for help or guidance Ability to lift up to 18 kgs ******************************************* Hourly Rate Guidelines: $30 - $50** Qualys is an Equal Opportunity Employer, please see our EEO policy.