Helpdesk Analyst
 TEKsystems | |
$45,000.00 - $50,000.00 / yr
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life insurance, sick time, 401(k), retirement plan
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 United States, Maryland, Baltimore | |
 May 22, 2025 | |
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Our client is looking to hire a Helpdesk Technician to work onsite in Baltimore, MD. This person will be providing in person and remote support. They will be using Connectwise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be traveling to client sites to provide hands-on support to any issues they could not solve over the phone. This person will also be responsible for going onsite to meet with clients. Providing face to face, troubleshooting of multiple networks and following up with service orders. Additionally, there is heavy Documentation involved along with remote troubleshooting and server troubleshooting.
*Skills* 1. Phone Support position working heavily with printer issues, O365, Windows 10 along with Active Directory. 2. This person must have experience with some form of ticketing system. 3. Troubleshooting experience with any hardware or software related issue. Working within servers is also critical. *Additional Skills & Qualifications* Great personality and effective communication are key. A+ certification required (or able to obtain in first 6 months) Network+ and Security+ certification preferred *Pay and Benefits* The pay range for this position is $45000.00 - $50000.00/yr. * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Baltimore,MD. *Application Deadline* This position is anticipated to close on May 31, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |