Senior Product Manager, Slack Growth & Expansion

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Slack is adding a Senior Product Manager on our Growth team! The team is accountable for helping the 1M+ teams that start using Slack every year successfully get off the ground, across our $1B+ run-rate Self-Service and Enterprise businesses. Slack is the industry leader in product-led growth, and already has one of the largest paid customer bases in enterprise software with hundreds of thousands of recurring paid teams. You'll strive to 10x the Slack paid customer base and as a result shape the growth of the company and an entire industry by ensuring Slack is "the productivity platform" for all types of work.

The PM's key responsibilities will include:

• Helping users deepen their relationship with Slack by increasing adoption of core features, building healthy Slack habits, and making it easy to add new teammates.

• Developing and executing on our strategy to retain and grow existing Slack teams.

• Partnering closely with our Lifecycle Marketing and Data Science teams to bring a holistic engagement and retention strategy to life.

You will deliver a best-in-class experience with close collaboration with cross-functional technical, business, and external teams.

This role requires a hands-on and technically savvy PM who excels at identifying user problems and making critical prioritization decisions based on long term value for users and the business. You are able to measure and interpret the results of your team's efforts and effectively navigate complex systems and possess great communication skills; inspiring both technical and non technical colleagues. Collaborate side-by-side with the best engineers and designers and easily manage several projects at once and on time.

Slack has a positive, diverse, and supportive culture-we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative.

This is a hybrid work environment with a minimum in office commit of 36 times/quarter to our Atlanta, GA office to support their customers and/or collaborate with their teams.

• You will develop the product vision, strategy, and roadmap for Slack's self-serve retention and engagement strategy in concert with cross-functional peers.

• Create fabulous end user experiences that deepen user awareness and engagement on Slack's most valuable features, leading with deep user empathy and a passion for sweating the Little Big Details.

• Define, understand, and improve key funnels and metrics.

• Become an authority on your product area. You'll identify customer needs and business opportunities through a combination of research, feedback collection from cross-functional teammates and competitive data analysis.

• Own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.

• Drive execution against our plan in collaboration with Engineering and Design peers: making trade-offs, anticipating staffing needs and risks, and ensuring frequent and clear communication.

• Partner closely with leaders across product, engineering, finance, and operations, as well as external partners and customers.

• Execute at a fast pace with a focus on delivering impact to customers.

• 3 - 5+ years of experience leading major product initiatives across consumer or direct-to-customer business products.

• You can take rough themes and big ideas and turn them into a roadmap of features, experiments, and research.

• Deep customer empathy and product craft, with a strong attention to detail.

• Ownership mentality from what we build to how we market. Accountability for driving business impact, in an experiment-driven product philosophy, ideally in Hybrid SMB or Consumer Growth.

• Data-informed and experiment-driven style to optimize for learning. You can design, run, and interpret experiments and A/B tests.

• Highly technical and capable of wading into the details, but can also drive from 30,000-foot view.

• Portfolio product approach for balancing bold, high-upside bets with quick wins.

• Impeccable follow-through. You say what you'll do, and do what you say. You hold your team to this standard. You don't let details slip.

• You listen well, build consensus by default, and can drive hard decisions when needed. You push the pace.

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