Sr Manager, Program and Operations

SUMMARY

Manages program, operations and ongoing process improvements for the QP Accreditation program. Consistently evaluates existing processes and user experience with the goal of driving efficiencies and improvements using technology and customer insights to allow for scalability, improved business intelligence and ongoing growth. Provides key reporting metrics and market relevant data and in collaboration with the Program Director, adapts the QP program to market and industry needs by working with internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage and execute operational processes to ensure day to day operations and support functions are delivered in timely manner.
• Analyze existing processes, make recommendations and execute changes to improve efficiencies while leveraging technology to optimize workflows and allow for rapid global scalability.
• Collaborates cross functionally to ensure that all inter department dependencies are aligned to meet business objectives including Product Management, IT systems, marketing and financial processing.
• Interact with Product Management, Market Verticals, Marketing, Web, and Creative Services to ensure that the programs external presence are aligned to customer expectations and go to market needs.
• Collaborate with marketing on external program collateral and improve the communications with our customers, contractors and facility/asset owners thereby enforcing value propositions and a competitive market response
• Engage with Membership and Customer Experience to ensure that the QP program and related benefits are aligned from a business, benefits and process perspective.
• Consistently improve and deliver business reporting to provide key business intelligence to improve program success, identify issues and mitigate risk. Provides key reports to monitor program performance metrics and financial performance.
• Other tasks and duties as assigned by the Director of QP and Coating Credentialing.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIREMENTS

Some travel may be expected for this role and a passport may be required.

EDUCATION and/or EXPERIENCE

• A strong working knowledge of Microsoft Word, Excel, and Outlook including, but not limited to, the use of multiple shared Outlook mailboxes, Excel templates, spreadsheets and the use of data filters, sorting, etc.
• Nimble / Salesforce experience a plus.
• Strong organizational and follow up skills are required.
• A minimum of Seven years of experience in Accreditation or credentialing programs, process management, financials and systems management required.
• Bachelors degree or above is required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of executives, managers, members, employees of the organization, customers, and the public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to develop and interpret business graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

OTHER SKILLS and ABILITIES

Must possess a specific level of communication skill both verbal and written. Have demonstrated personnel management skills including, but not limited to, the ability to evaluate staff performance and provide direction, is highly desirable. Ability to work in a multi task environment considering various external factors and to communicate efficiently and accurately to both managers/supervisors and subordinate staff.

Must be computer literate with knowledge and experience in word processing and spreadsheet softwares. Ability to learn and use association specific software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.