Principal Field Support Specialist

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

OpenText is looking for a Principal Field Support Specialist to join our Best in Class team. The Principal Field Support Specialist position bring you in on the ground floor of our Sales Operations team, on of the most dynamic and visible points in a successful, rapidly growing company. You'll be taking and making OpenText customer calls, working with different departments and functional areas, and all with the goal of creating a positive experience for customers.

What the role offers

• Responsible for exceptional customer service and care while providing implementation and archive import support to Zix|AppRiver|Webroot (Opentext) customers.
• Collaborate with your team to analyze and develop solutions to highly complex migrations, implementations and technical issues.
• Assist customers via telephone, email, and ticket queues so that client migrations, archive imports, implementations and technical issues are resolved in a timely fashion.
• Master considerable depth and breadth of core product knowledge.
• Use complete understanding of Zix|AppRiver|Webroot (Opentext) products and services to provide a phenomenal migration, archive import, and implementation experience.
• Contribute to knowledgebase/wiki and training documentation for the team.
• Assist large customers with complex deployments, and ongoing projects.

One last thing:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.