Senior Risk Manager, Premium Products & Shopping | Retail Bank

We're looking for a strategic, forward thinking Senior Manager for our Retail Risk Office, supporting Retail Bank and Premium Products + Shopping business areas. In this role, you will use your strong leadership, communication, analytical and problem solving skills to oversee the management of a scalable first line controls governance framework. You'll lead a team of risk management and control governance professionals accountable for this program. This talented team will act as a critical bridge between risk and business partners, helping them with controls related inquiries and provide expert guidance on new control builds as well as modernizing existing controls.

You will partner with senior leaders across the enterprise to ensure alignment with internal policies. You'll need a well developed risk and control mindset, strong judgment, and the ability to influence priorities across the Lines of Defense teams to maintain a strong governance program while managing capacity.

An ideal candidate will possess a unique combination of strong leadership qualities including strategic planning, outstanding communication with natural problem solving and analytical skills as well as collaboration abilities. This position will require strong judgment and relationship management to understand the needs and requirements of partners across the company.

Scope and Responsibilities:

• Oversees the advancement of a scalable first line controls governance framework that supports our Retail Banking and Premium Products divisions.

• Helps to ensure alignment of first line controls with relevant regulations, internal policies, and industry best practices.

• Partners with second and third lines of defense (Enterprise Risk Management, Compliance, Internal Audit) to ensure a cohesive and effective overall control environment.

• Provide oversight and guidance to business lines on the implementation and adherence to the controls governance framework and partner to embed controls governance principles within their day-to-day operations.

• Monitors the effectiveness of first line controls through regular reviews and analysis of performance data.

• Build and maintain strong relationships with key stakeholders across the first, second, and third lines of defense.

• Act as a point of contact for controls related inquiries to provide expert advice and guidance on new control builds as well as modernization of existing controls.

• Drive initiatives to automate and streamline control processes where appropriate.

• Team Leadership and Development:

  • Lead and manage a team of controls governance professionals, providing coaching, mentorship, and performance management.

  • Foster a culture of risk awareness and accountability within the team and across the first line of defense.

  • Identify training needs and facilitate the development of control-related training programs.

  • Ensure the team has the necessary skills and resources to effectively execute their responsibilities.

• Reporting and Governance:

  • Develop and present regular reports on the status of the first line control environment to senior management and relevant committees.

  • Contribute to the development of governance materials and presentations related to first line controls.

  • Ensure adherence to all relevant regulatory reporting requirements related to controls.

Here's what we're looking for in an ideal teammate:

• You are a critical thinker who seeks to understand the business, its processes, risks and control environment

• You create energy and an environment that fosters trust, collaboration, and belonging

• You possess a relentless focus on quality and timeliness

• You adapt to change, embrace bold ideas, and are intellectually curious

• You like to ask questions, test assumptions, and challenge conventional thinking

• You develop influential relationships based upon shared risk objectives

• You do the right thing and lead by example

• You have a passion for coaching and investing in the betterment of the team

Basic Qualifications:

• Bachelors Degree or military experience

• At least 5 years of Risk Management Experience

• At least 4 years of Project Management experience

• At least 4 years of experience supporting, partnering and interacting with internal business clients

Preferred Qualifications:

• Masters Degree

• 5+ years of Project Management experience leading cross functional projects and programs in Risk

• 5+ years of Financial Services risk management experience

• 3+ years of experience in Data Analysis

• 3+ years of people management experience

• Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)

• Lean, Agile, Six Sigma or Business Process Management

• PMP Certification or Masters Certificate of Project Management (CPM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).