Remote New

Customer Service Representative

Brasseler USA
parental leave, 401(k)
United States, Georgia
May 30, 2025
Don't just work somewhere, join Brasseler and be a valued team member of a world-class health care organization! Our Culture: Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge. Our Philosophy: Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA's strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA. Explore our career opportunities below to learn more. JOB OVERVIEW: This position is responsible for all aspects of customer support, order entry, maintenance of customer database for high volume product category lines. Provide customer support to hospitals, ambulatory surgery centers, product distributors and international inquiries. This team provides additional support to Regional Representatives and the Sales Management, as well as handling all customer inquiries. KEY RESPONSIBILITIES: Responsible for New Account set-up for retail customers (hospitals, surgery centers etc.)(5%) Answer all inbound phone calls to support customer in placing new orders, checking on the status of orders tracking and order issues/correction (20%) Verify stock levels, provide back-order status,communicatewith freight carriers, service customers as needed(5%) Processing order entry fromFreshDesksystem by verifying POs accuracy and completeness, work with customer to revise when needed and enter PO into the system for processing. (25%) Maintaining MedicalCustomer Database by ensuring customers information is update to date by verifying and updating accurate accounts payable information, verifying GPO information and shipping information(5%) Responsible for accurate and timely product returns processing and input(10%) Responsible for logistic support for all medical labs, meetings and events by ensuring all product is available and delivered to location (5%) Participates in training for product knowledge as well as professional development(5%) Become well versed on all product lines. Providing support for product experience issues and properlyreporting to quality assurance(5%) Develop customer quote and provide to the Outside Sales Team (5%) Complete PEFs and document customer complaints and assist with international and distributor channel (5%) Perform other duties as assigned (5%) SPECIFIC KNOWLEDGE,SKILLS &COMPETENCIES: Data and Order Entry Skills Superior Customer Service skills Experience working in a product/sales environment a plus Strong excel skills, vlookup and xlookup functions Positive attitude, team player and willingness to assist team as needed WORK EXPERIENCE: One to three years experience in a data entry and/or customer service related position PREFERRED EDUCATION: High school Diploma or general education degree (GED) KNOWLEDGE, SKILLS & COMPETENCIES: Good time management skills and the ability to prioritize and multi-task Attention to detail and accuracy Customer Service Oriented Strong interpersonal communication skills Strong written and verbal communication skills Ability to work in a team environment TRAVEL / PHYSICAL DEMANDS: Job demands may require long periods of sitting, standing, telephone work, and computer work. Job demands may require occasional lifting or moving up to 10 pounds. Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. *Benefits may vary by location or status. Henry Scheinis an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.