People and Organization Business Partner/Generalist Share LinkedIn Twitter Facebook Google Email

The P&O Generalist works with the P&O Business Partner Leader and P&O Business Partner to implement initiatives supporting Monroe business priorities and formulates partnerships across the P&O function to deliver value-added service to management and employees that reflects the business objectives of the organization. Key areas of responsibilities include:

Role Specific Competencies

At Monroe, we have identified eleven specific competencies we expect all employees of our organization to possess. These competencies are incorporated as a part of our Selection, Performance Management/Review and Developmental processes. The competencies and activities for this role are detailed below.

Technical Knowledge - demonstrates the specific skills necessary for the assignments, understands the background and points of leverage to be effective in the role.

• Applicant Tracking System technical and subject matter expert (SME)
• Understands and interprets the diverse issues and requirements of stakeholders which are often conflicting and facilitates/negotiates with stakeholders to design solutions that meet overall department needs.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, converts high-level information into details, converts technical information to a general understanding, and distinguishes user requests from the underlying true needs.
• Leverages P&O system capabilities to meet the needs of HR stakeholders by analyzing and understanding the capabilities of the P&O systems.
• Responsible for explaining policies and procedures, as well as enforcing guidelines, standards and regulations.
• Assists with researching, evaluating, recommending and implementing quality business process improvements.

• Manages the Management of Organizational Change process and ensures that it is followed consistently and thoroughly to identify Safety Critical tasks and training needs.

• Prepares and maintains employment records related to hiring, termination, leaves of absence, transfers and promotion.

Knowledge of Work Areas and Responsibilities - demonstrates a clear understanding of role and responsibilities within specific areas, flexible and agile in adapting to changes or exploring opportunities and challenges.

• Manages on-boarding and off-boarding activities. Oversee process and tools to ensure thorough communication and compliance. Conduct exit interviews.
• Investigates complaints such as harassment, discrimination, working conditions, disciplinary actions and provide guidance and recommendations for resolution.
• Ensures compliance with all state and federal employment regulations.
• Trains and provides advice and counsel to managers and supervisors regarding personnel practices, policy, employment law and CBA articles and provisions.
• Acts as liaison between managers and union representatives.
• Assists with Equal Employment Opportunity (EEO) Program and Affirmative Action Plan and respective analysis and reporting activities.

Communications - Verbal and Written - Proficient verbal and written communications including grasp of technical and project management language and specific refinery systems.

• Delivers presentations and programs in a clear, confident and compelling manner that facilitates the learning process for participants and meeting attendees.
• Develops high-quality communications in all formats that strengthen the organization's culture and empowers employees.

Problem Solving and Conflict Leadership - Resolves conflicts in ways that strengthen relationships and the organization. Listens actively to others to identify potential barriers to change; presents own ideas for a balanced perspective. Considers all relevant perspectives and works proactively to remove impediments.

Delivering Results - Sense of Urgency - Capable of instilling a sense of urgency in others through communication of risks, expectations and requirements of the tasks in a positive framework, defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement, meets deadlines and provides timely status updates and follow-through.

Teamwork/Cooperation - Works effectively with P&O colleagues, L&OD Leader, and leaders in all functional areas to support our culture of cooperation and instill those values in others; accountable to the team; works to meet established deliverables, appreciates view of team members and is respectful of others.

Initiative - Identifies employee development needs and takes the initiative to work with employee and leaders to schedule learning opportunities, takes action, seeks new opportunities, and strives to see projects to completion. Adapts to area conditions so that process upsets or other key learning opportunities are shared to help newer learners understand the appropriate responses and increase their knowledge base. Seeks out experiential learning opportunities for all employees.

Work Reliability/Quality - Strives to eliminate errors, accurate work is a priority, and seeks opportunities to improve product/services. Able to ensure that employees learn in a way that ensures they understand reliability and quality requirements, expectations and interactions required as a part of their qualification.

Decision-Making Capability - Demonstrates the ability to educate employees and leaders through problem presentation and solution questioning so that people gain troubleshooting and decision-making skills relative to the content of the program or initiative being delivered.

Integrity and Trust - Demonstrates an understanding and ability to maintain appropriate confidences while ensuring Monroe leadership is aware of issues and concerns.

Leadership Capability - Demonstrates a clear knowledge of what is expected in the areas of safety, reliability, environmental compliance and adherence to DE&I standards and values, and conveys this information in all projects and programs.

People Development/Coaching - Has the ability to work with employees and leaders and ensure their learning by verifying understanding and facilitating personal insight and self-discovery. Demonstrates the ability to provide developmental feedback to improve performance in a positive and growth supporting manner so that employees and leaders gain both skills, insights and confidence to achieve learning objectives and continuously improve performance.

Education, Experience, and Skill Requirements

Minimum Qualifications:

• BA/BS degree in a related field and 5+ years of proven related human resource experience.
• Proven project and program management skills, delivering quality results on budget with aggressive timelines.
• Strong strategic and conceptual thinking skills.
• Knowledge of cultural competency, diversity management skills, and understanding of gender, ethnicity, disability, generational, and LGBTQ issues.
• Excellent facilitation skills and the ability to educate diverse audiences.
• Strong written and verbal communication and presentation skills.
• Proficient with Microsoft Word, Outlook, PowerPoint, Teams and Excel.
• Demonstrates proficiency in all role-specific competencies.
• HRIS experience, especially in Paylocity preferred.

This is primarily an on-site position.