Manager - Research Information Technology

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Georgia Tech Research Institute (GTRI) is the nonprofit, applied research organization of the Georgia Institute of Technology (Georgia Tech). Founded in 1934 as the Engineering Experiment Station, GTRI has grown to more than 2,900 employees supporting eight laboratories in over 20 locations around the country. In FY2023 GTRI had over $941M of problem-solving research awards for government and industry.

Each day, GTRI's science and engineering expertise is used to turn ideas into workable solutions for our customers. We take the best ideas, often co-developed with our Georgia Tech academic partners, and turn them into systems applications that provide a significant technological advantage over other approaches.

The Manager of Research Information Technology provide vision and strategic direction, oversee operations, manage resources, and align IT initiatives with business goals to drive innovation and support growth. They build and maintain relationships with business and research stakeholders. They also manage service delivery to ensure high-quality IT services. They initiate projects and conduct research that is aligned with organizational goals. This role works closely with leadership, stakeholders, and Project/Process Management personnel to effectively translate higher level business strategy and objectives into IT strategy, initiatives, and capabilities. This role manages a cross-functional team, ensures compliance with standards, and drives continuous improvement to enhance efficiency, capabilities, data integrity, and overall research outcomes.

Job Duty 1 -
Develop and implement IT strategies and initiatives to align with business goals and enhance research capabilities. Plan, organize, and oversee projects from initiation to completion. Conduct IT, intelligent automation, and/or security assurance research. Author technical reports and presentations. Lead and/or contribute to white papers and proposals.

Job Duty 2 -
Lead cross-functional teams and manage projects to ensure deliverables, timelines, and budgets are met. Act as a liaison between IT teams, business units, and executive leadership. Serve as a resource and Subject Matter Expert (SME) for IT, intelligent automation, and other engineering tools and technologies.

Job Duty 3 -
Oversee IT operations and infrastructure to maintain reliable, secure, and scalable systems. Manage customer and business relationships to set clear expectations. Provide oversight of technical support and advanced troubleshooting activities. Monitor IT performance metrics and service levels to enhance service quality and make data-driven decisions.

Job Duty 4 -
Establish IT governance frameworks, policies, and standards to ensure compliance and risk management. Manage the creation and lifecycle of documentation resources and compliance artifacts.

Job Duty 5 -
Ensure high-quality service delivery and customer satisfaction. Monitor progress, risks, and issues, and implement mitigation strategies to keep projects on track and within scope. Manage the allocation of budgets, projects, and resources, and staff in response to business requirements and changing conditions.

Job Duty 6 -
Manage vendor relationships, contracts, and procurement processes for cost-effective solutions. Manage the procurement, provisioning, and lifecycle management of technology resources and equipment.

Job Duty 7 -
Develop IT talent and training programs to build a skilled workforce, foster innovation, and mentor researchers, staff, customers, and stakeholders to enhance their capabilities.

Job Duty 8 -
Lead continuous improvement efforts to optimize IT processes, workflows, and infrastructure to support growing research demands. Drive the adoption of automation tools, cloud technologies, and other innovative solutions to increase the efficiency, reliability, and scalability of research IT services. Foster a culture of innovation, encouraging the exploration and application of new technologies to enhance research capabilities and overall system performance.

Job Duty 9 -
Work closely with researchers, project managers, and business leaders to understand their IT needs and ensure that infrastructure solutions support research goals effectively. Participate in project planning sessions, helping to define IT requirements, project timelines, and resource allocations for research initiatives. Serve as a liaison between research teams and senior leadership, providing regular updates on the status of IT projects, system performance, and security posture. Communicate project updates, status reports and key milestones.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Bachelor's Degree in related discipline or equivalent combination of education and experience.

Required Experience
Six or more years of relevant experience including three or more years of supervisory experience.

Preferred Educational Qualifications
Master's Degree in related discipline; advanced certification may be preferred or required (some profiles may require additional education).

Preferred Experience
Experience with administering computer systems and implementing IT solutions

Proficient in computer systems, networking, and application management.

Skilled in integrating technical components and creating innovative IT solutions; experience in tool development to enhance capabilities.

Understanding of cybersecurity principles with the ability to design secure systems.

Experience with IT automation tools.

Knowledge of cloud computing basics.

Strong troubleshooting skills, with the capacity to turn conceptual discussions into concrete IT strategies.

Quick learner with the ability to acquire new skills effectively.

Thrives in a collaborative environment.

• Comprehensive technical knowledge, adept at leveraging tools and technologies for automation. Able to work with databases to store data and power applications.
• Driven to enhancing service delivery and is resourceful in creating solutions in the absence of existing options.
• Operational experience in IT or helpdesk functions.
• Experience building relationships with stakeholders at various organizational levels.
• Proficiency in current operating systems: Windows Desktop, Windows Server, Mac OS, Red Hat Enterprise Linux, and Ubuntu.
• Knowledgeable in IT management software such as MS System Center / Configuration Manager, JAMF JSS, VMware, Active Directory, and expertise in WDS (Windows Deployment Services).
• Able to use scripting languages like Python, PowerShell, or Bash.
• Experience in securing computer systems and familiarity with frameworks like DoD RMF, CMMC, or NIST 800-171.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is a supervisory position.
This position does have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does require a purchasing card (P-Card).
This position will not travel
This position does require a security clearance.

Salary range: $80,432 - $135,930

Location: Atlanta, GA

Grade: R08

Lead the ICL Operations team, coordinating activities of team members and supporting their development. This position is responsible for maintaining high levels of energy, rapid response times, and generally motivating the team.
Research and engineer IT solutions to meet the needs of ICL research projects. Work closely with ICL division chiefs and research projects to assess their needs and engineer tailored information technology solutions to meet their requirements. Where necessary or beneficial, engineer new tools that do not presently exist in the commercial market. Provide technical expertise to research projects as needed.
Provide unit level support in the installation, operation, repair, and maintenance of computer systems, networks, and applications. Position typically addresses issues of moderate to difficult complexity, receiving general instructions on routine work and more specific direction on new assignments. This position serves as Tier 2 IT support personnel for more complicated issues and tasks.
Excellent written and verbal communication skills. Strong technical writing skills.

• Must be able to perform technical tasks such as climbing a ladder for cabling purposes and lifting small and medium sized equipment (up to 30lbs), and larger equipment with assistance.
• Location: Atlanta, GA. Must be able to travel between buildings as needed. (i.e. campus transportation, walking, etc.)

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening