Technology Support Specialist Sr
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Chandler | |
 Jun 05, 2025 | |
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Technology Support Specialist Sr Job ID: 321433 Location: Chandler-Gilbert Comm College Full/Part Time: Full Time Regular/Temporary: Regular Hiring Salary Range $23.17 - $30.12/hourly, DOE Grade 113 Work Schedule Monday - Friday, 7am - 4pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary The Technology Support Specialist Sr. provides advanced technical support, troubleshooting, and maintenance for computer systems and software applications. In this role, they are responsible for diagnosing complex issues, implementing effective solutions, and ensuring all technology systems operate smoothly. This position requires collaboration with cross- functional teams to support end-users, manage IT assets, and oversee security protocols. Additionally, the Senior Technology Support Specialist mentors tier-1 staff, creates technical documentation, and participates in IT project planning and execution to enhance organizational efficiency. The Senior Specialist stays updated on the latest technology trends and recommends upgrades to improve system performance. Essential Functions 30% - Provide advanced troubleshooting and support for technical issues related to hardware, software, and network systems. Diagnose, resolve, and document complex technical issues escalated from lower support levels. Manage and maintain various technology systems, including workstations, printers, mobile devices, and specialized software. Install, configure, and update software and ensure compliance with security and institutional policies. 20% - Lead or participate in technology-related projects, ensuring timelines and resources are managed effectively. Collaborate on designing and implementing new solutions or updates to meet the organization's changing needs. 20% - Create and maintain detailed documentation of processes, solutions, and procedures to assist in training new staff and ensuring consistent support. Track and report technology issues, trends, and system performanceto inform decision-making. 10%-Work closely with IT and AV teams to coordinate support, especially for cross-functional projects. Assist in planning and executing upgrades or technology rollouts. Act as a liaison between departments to align technology solutions with user needs. 10% - Track and manage technology assets, ensuring updated and accurate inventory. Coordinate equipment orders, disposal, or redeployment as necessary. 10% - Other duties as assigned Minimum Qualifications High School Diploma or GED and four years of technical experience in an area directly related to assignment. There is no substitution or equivalency allowable for the High School Diploma or GED. OR An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. Strong experience in diagnosing and resolving complex hardware and software issues across diverse platforms, including Windows, MacOS, and mobile devices. 2. Experience with coordinating or managing technology-related projects, including resource planning, timelines, and task prioritization. 3. Demonstrated experience in managing and maintaining technology inventories, including tracking hardware and software assets, ensuring accurate documentation, and supporting lifecycle management processes. 4. Experience in maintaining accurate documentation of procedures, troubleshooting steps, and support tickets. 5. Experience leading a team or mentoring junior staff and the ability to work collaboratively across departments to achieve common goals. 6. Experience with managing or maintaining software deployment, or Mobile Device Management (MDM) platforms, such as SCCM, Ghost, or JAMF. 7. Relevant IT certifications Special Working Conditions Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements May be required to work at multiple sites or locations. Work Schedule Varies. May be required to work evenings and weekends. May be required to lift or carry up to 25lbs. May be required to sit for a prolonged period of time; viewing a computer monitor. Climbing stairs and/or ladders to reach assigned areas along with working at heights. Work outdoors in a variety of temperatures and environmental conditions. How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Please apply on or before June 16th, 2025 to ensure consideration within the first review. Additional reviews, if necessary, will be held. Application deadline: Please apply on or before July 16th, 2025 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321433&PostingSeq=1 jeid-e821548b36d8654fa5c4f958cce0b9f1 | |