Service Now Supervisor

Pantex Plant
tuition reimbursement, 401(k)
United States, Tennessee, Oak Ridge
Jun 05, 2025
Location: Oak Ridge, TN Job Title: Service Now Supervisor Career Level From: Supervisor Career Level To: Organization: Y-12 IT Service Management (51130645) Job Specialty: Business Analysis What You'll Do A career at CNS can offer you the opportunity to make a personal impact on our nation. We recognize that excellent employees are absolutely critical for mission success, and to achieve that goal we are seeking a proven leader and experienced Service Now developer to help improve and optimize our mission critical systems. We are looking for you to apply your expertise through technical design, application development and implementation on mission critical systems. Help protect our national security interests at Y-12 and have a career with a purpose! CNS is seeking a Service Now Development Supervisor to join and lead the team that supports our ServiceNow (SNOW) system. We are looking for self-motivated individuals who are passionate about designing robust, maintainable, and innovative solutions to software and user interface needs. Responsibilities include overseeing a small team of developers, providing technical direction to junior developers, helping to translate business needs into SNOW solutions, maintaining and enhancing existing solutions, debugging production issues, and customizing delivered functionality. We welcome you to apply and join our collaborative, well-established development team. Specific Job Responsibilities Lead technical projects through effective communication with peers, customers and management. Independently consult with clients and analyze current CNS business requirements, needs, and services. Analyze business systems to determine most efficient, effective solutions in the specific context of the ServiceNow implementations. Coordinates the business requirements with the available service delivery model, define new requirements, and lead delivery of new capabilities. Lead and assist in all aspects of service implementation and delivery including design, configuration, development, deployment, and support. Keep pace with technical advancements with the ServiceNow platform and related technologies and provide leadership in their application areas to meet CNS business needs. Incorporate new technologies as appropriate. Lead efforts to define functional requirements; conduct detailed analysis of alternative solutions and make/buy options; design complex system enhancements and interfaces; develop prototype systems to refine design and requirements; document design and detailed specifications; develop data models and related data structures; plan for configuration control, testing, security, and quality assurance. Lead and assist in all aspects of software delivery model; Design, Development, Validation, Delivery, Maintenance. Serve as technical staff advisor for complex projects, tasks, or functions. Perform system test and validations; verify system expectations and requirements; ensure system operation; perform enhancements and improvements. Ensure that all appropriate procedures are developed and followed in a routine basis. Ensure that all appropriate operating procedures, contingency plans, and security policies are developed and followed on a routine basis. Ensure solutions are well-engineered, optimized, operable, and maintainable while also ensuring adherence to defined project management policies, change management guidelines, cyber security requirements and software quality assurance processes. Interface with IT project management to deliver solutions on schedule and within budget. Manage and assign work within the ITSM Service Now team. Review and approve time of direct reports. Create performance goals for supervised employees, and provide with performance reviews. Training of new employees What You Can Expect Meaningful work and unique opportunities to support missions vital to national and global security Top-notch, dedicated colleagues Generous pay and benefits with a stable organization Career advancement and professional development programs Work-life balance fostered through flexible work options and wellness initiatives Minimum Job Requirements Bachelor's degree in engineering/science/information technology discipline: Minimum 5years of relevant experience. Thirteen or more years of education and/or relevant experience may be considered to satisfy educational and years of experience requirements for this posting. Preferred Job Requirements At least 5 or more years of experience in software development, database development, web technology, and current business systems used by CNS. Experience with Cloud computing Knowledge of the following programming languages is highly desirable: .Net, AJAX, HTML5, XML, JavaScript, and CSS3 Demonstrated success leading in a team environment. Strong analytical and problem-solving skills. Effective oral and written communication skills. Experience with ITIL processes and agile development. Why Y-12? You get #morethanajob. We encourage employees to achieve a healthy personal balance among home, work and the community. One of the ways we embrace work-life balance is by offering flexible work arrangements that provide alternatives to the traditional workweek, while still meeting business needs. Top talent and personal commitment mean more to our success than any other factors, so we reward our people with the kinds of benefits that make a positive difference in the quality of their lives. Benefits such as: medical plan, prescription drug plan, vision plan, dental plan, employer matched 401(k) savings plan, disability coverage, education reimbursement and many more. Want to stay healthy and fit but hate the cost of a gym membership? Take advantage of one of our onsite workout facilities and eat healthy in our onsite cafeterias. Much more than a workplace, at Y-12, you can build a career that lasts a lifetime. Notes The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired. If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level. Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required. This position may require entry into the Material Access Areas (MAA) and participation in the Human Reliability Program (10 C.F.R. Part 712), which requires successful competition of a DOE counterintelligence evaluation and may include a counterintelligence-scope polygraph examination. This position may be categorized as a "designated position" identified by 10 C.F.R. Part 709, requiring successful completion of a DOE counterintelligence evaluation that may include a counterintelligence-scope polygraph examination. CNS is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to being randomly selected for drug testing without advance notification. CNS is an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit and without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status or disability.