Senior Order Entry Representative

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Aurora, IL

Senior Order Entry Representative

The Senior Order Entry Representative will perform administrative functions associated with entering orders and processing hearing aid products and Digital Wireless Accessories (DWA) systems.

Responsibilities:

• May perform any or all of the following service order entry functions
• Entering repair service orders for VA In The Ear (ITE)
• Entering repair service orders for VA Sound Delivery System (SDS)
• Entering service orders for Behind The Ear (BTE)/DWA
• Entering service orders for commercial ITE
• Entering service orders for commercial SDS
• Entering Pick Pack and Ship Orders
• Salesforce cases (review, print, and create)
• Mis-shipment process
• SAP regression testing
• Enter annual school maintenance orders - (Summer Service Process)
• May make outbound calls to clarify orders
• Visual inspect orders and products
• Identify defects/rejects and escalate as required
• Active participation in quality improvement processes

More about you:

• High school diploma or equivalent
• Some College preferred
• 3+ years of data entry experience in a manufacturing environment
• Strong written and verbal communication skills in English.
• Self-directed and team oriented
• Willingness to work in a team environment Good communication and interpersonal skills
• Previously held Order Entry Representative role
• SAP (or other ERP system) experience a plus
• Excellent vision to read small font Must be able to sit for 7 hours a day Lift weight up to 20 pounds Ability to type on a keyboard Perform other duties as assigned

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  
  
  
  • Additional supplemental life/ad&d coverage available
  
  
  
  
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  
  
  
  • STD LTD Buy-ups available
  
  
  
  
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

Starting Pay Rate: $24.00 an hour

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.