Digital Employee Communications Manager

Digital Employee Communications Manager

Are you interested in a communications position that allows you to work as a people manager, digital campaign developer, project manager, and client consultant? Do you have a knack for explaining complex concepts in easy-to-understand language across digital platforms?

Aon is hiring for a Digital Employee Communications Manager in a hybrid role with the flexibility to work both virtually and from our Hammonton, NJ office. Candidates will also be considered for fully virtual if not located in New Jersey. You will report to the Director, Communications Consulting and have direct reports.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Digital Communications Manager will have two primary job functions: 1) develop and manage digital benefits communications campaigns for clients' annual benefits enrollment, new hire on-boarding support and beyond. Deliverables created are focused around digital channels including benefit guides, microsites, videos and more; and 2) day-to-day management of Digital Communications Consultants.

Client campaign responsibilities include:

• Attend client meetings and lead discussion of communications initiatives with a consultative approach creating engagement strategies based on client's needs
• Develop and update various benefit communication materials including benefit guides, microsites, digital benefit hubs and other materials as directed

• Manage various projects from start to finish while coordinating deadlines and prioritizing tasks for multiple projects with short turnaround times

• Prepare content, while being responsible for edit rounds and proofreading finalized materials

• Provide product education and assist with special communications projects as needed
• Assist in reviewing other materials and supporting colleagues as necessary
• Continuously discover and implement new functions and industry best practices to maximize efficiency
• Keep abreast of communication and benefit trends
• Report on the effectiveness of digital employee communications campaigns for clients and provide strategic recommendations for optimization and continued work

Day to day management of Digital Communication Consultants responsibilities include:

• Hiring, onboarding and training
• Performance management annual cycle along with regular check-ins and development planning
• Talent assessment and capacity planning
• Identification of growth and development opportunities for direct reports and the team as a whole
• Serving as a mentor/coach providing regular feedback and performance improvement opportunities
• Working closely with Director to set task management assignment protocol, provide backup strategy for PTO coverage and to identify cross-training opportunities
• Initial point of escalation for issue resolution
• Participating in new business review and RFP responses as necessary

How this opportunity is different

The Digital Communications Manager will function as the communications subject matter expert for Aon's digital communications solutions. They will manage digital benefits campaigns from design and content creation to testing, distribution and development. Yet they have the support of a team including communications production, design, and web development. They also collaborate with Health Solutions and Account Management to tailor campaigns to meet clients' needs and reach their employee populations.

Skills and experience that will lead to success

• Bachelor's degree in communications, marketing, graphic design or a related major (required)
• HR and or benefits content experience preferred
• 3+ years of experience in a supervisory and/or team leader capacity overseeing the work of others
• 7+ years professional communications, graphic design and/or UX experience (required)
• Proficient with a variety of technical programs and software - including Adobe Creative Suite, Microsoft Office, drag and drop website creator, and content management systems (ie: Wordpress). (required)
• Experience with project managements systems (ie: Workfront, Sharepoint, Monday.com, etc)
• Ability to organize and simultaneously handle multiple projects while working as an integral part of a team, cultivating relationships, and working independently or with minimal direction
• Effective client service expertise with excellent written and verbal communication skills
• Ability to think critically and work consultatively across departments and with client
• Experience delivering accurate, timely and engaging messages, through digital channels

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $95,000 to $105,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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