Veterinary Services Manager, Poultry

Veterinary Services Manager, Poultry

The success of a company depends on the passionate people we partner with.

Together, let's share our talents.

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well-being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, Our "Together, Beyond Animal Health" vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our "Diversity, Equity and Inclusion" policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.

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Veterinary Services Manager, Poultry

Location: Bentonville, AR (Remote)

This position will be accountable for technical product support engaging the Territory Managers and Ceva customers to create value and influence. There will be a heavy emphasis on respiratory diseases, intestinal health and coccidiosis control.

Within the business unit (with national or regional presence), act as the expert on technical matters of Cevas product range, responding to product related questions and issues, guiding /supporting customers, and Ceva's TM to successful outcomes, while creating and maintaining a solid network with professionals and key stakeholders in the industry. Maintains responsibility for the continuous monitoring of Ceva commercial products and circulating diseases and spends majority of effort in the field solving customer issues and problems.

Responsibilities and Key Duties:

• Ensure product leadership by creating a high internal and external level of confidence on the Ceva products utilized for preventive veterinary medicine: Implement the local customer plan based on the national strategy and guidelines. As first Ceva contact in the field, implement effective market support, follow-up of product deployment and generate evidence on product success. Review and update the plan of every customer during monthly meetings with teams and managers. Collaborate on the conception of technical articles.
• Focus on continuous improvement with customers' needs and relationship by organizing with customers regular visits, events, or calls. Collaborate with all local teams to ensure execution of the plan.
• Provide customer guidance, advisory and troubleshooting by demonstrating responsiveness by ensuring immediate impactful and actionable visits. Provide professional consultation and communicate daily/weekly/monthly based upon need and request from the customer. Organize quarterly/semester/yearly "pulse" meetings to review and direct accordingly the needs of the customer. Provide technical and scientific advice to customers key support staff and Ceva technical and sales personnel.
• Training, education, and knowledge management by attending continuous trainings delivered by corporate, congress, seminars and events focused on preventive veterinary medicine, disease and Ceva products.
• Self-train on new technical updates to maintain high level of expertise and share the knowledge with the veterinary services team. Develop training on technical activities with the aim to share knowledge with customers. Train local Ceva team members to support them with the customers.
• Collecting and reporting on customer's feedback (data results, success stories, new issues by ensuring valuable monitoring of the products by receiving, collecting, and analyzing samples from the customers. Share the collected information with the customer and stock the information for later projects. Ensure the quality of all internally and externally derived data. Give continuous feedback to the manager on achievements, problems, or recent customers updates. Communicate activity protocols and trial results to colleagues.
• Scientific expertise management and networking by maintaining networks with animal health institutes, labs, universities, KOLs, suppliers of equipment. Deliver diagnosis and expert support on demand.

Core Competencies:

• Shape solutions out of complexity
• Client focus
• Collaborate with empathy
• Engage and develop
• Drive ambition and accountability
• Influence others

Technical / Functional Competencies:

• Scientific trials and knowledge management: Ability to conduct trials and collect data in a scientific method.
• Scientific approach and expertise: Ability to understand basic scientific diseases knowledge and product knowledge to follow protocols and rationales on field trials.
• Customer's knowledge & approach: Understanding the customer's current situation, potential challenges. Ability to work with the customers to uncover unknown issues.
• Ability to communicate and convince: Understand, share and support the vision and knowledge with existing partners and internal teams ensuring the delivery of the key messages. Ensure knowledge management on the domain expertise.
• Organization & project management: Ability to prepare meetings with customers under with and without collaborative supervision. Ability to plan the activities as project team member with and without collaborative supervision to ensure success of Ceva and customer priorities.

Qualifications:

• DVM or associated degree with post graduate training in poultry diseases, nutrition and management. Board certification in ACPV preferred.
• Minimum of 5-7 years' experience in poultry industry with demonstrated industry leadership preferred.
• Recognized experience working with industry on intestinal health with emphasis on cocci control.

Physical Requirements:

• Able to read, write, and communicate in English
• Standing and lifting 25 LBS

Working Conditions:

• Ability to work in poultry houses and travel overnight. Ability to drive in a vehicle or sit on an airplane for up to 8 hours per day.

Travel Required:

• 40% domestic travel required with occasional greater requirements as needed.
• 1-2 international trips per year as required

This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.

*VEVRAA Federal Contractor **Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.

669B

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Qualifications:

• DVM or associated degree with post graduate training in poultry diseases, nutrition and management. Board certification in ACPV preferred.
• Minimum of 5-7 years' experience in poultry industry with demonstrated industry leadership preferred.
• Recognized experience working with industry on intestinal health with emphasis on cocci control.