Full-Time Indirect Financial Services Officer

Reports To: Indirect Lending Manager

Classification: Non-Exempt

Role:

To assist members and potential members with their credit union needs by explaining services, opening new accounts online, analyzing online loan requests, making loan decisions based on lending policy, responding to problems, and directing members to the appropriate people.

Major Duties and Responsibilities:

- Monitors sym app for online loan applications, new online account applications, and other member questions and requests.

- Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions by online messaging or phone.

- Maintain an up-to-date and comprehensive knowledge on all credit union products and services, related policies and procedures, and rules and regulations, including robbery procedures.

- Reviews online loan applicants and/or reviews applications to develop information concerning their loan needs, earnings, and financial condition.

- Analyzes current financial position of online loan applicants to determine the degree of risk involved in extending credit or lending money and makes decisions to approve, reject, or forward the loan requests to higher levels for decisions.

- Assists online members with opening and closing accounts, answers questions about products and services, resolves problems within authority, and refers problems outside authority to management along with recommendations.

- Analyzes account requests and provided documents and information to determine the degree of risk involved in opening online accounts for applicant to minimize fraud.

- Reviews account and loan documents for completeness and accuracy and processes new accounts and loans as needed for funding.

- Analyzes, researches, and resolves problems and discrepancies related to member accounts.

- Promotes, explains, and cross-sells all credit union products and services.

- Performs other related duties as assigned.

Qualifications

Required Qualifications:

- High School Diploma or equivalent

- Must be 18 years of age or older

- Intermediate PC knowledge with basic Microsoft Office skills

Preferred Qualifications:

- Up to one year of similar or related experience.

- Familiar with operation of 10-key calculator.

- Ability to work in a team environment.

- Excellent communication skills while using a pleasant tone and common conversational courtesies.

- Good interpersonal skills to include being courteous, diplomatic, and tactful

- Good organizational skills.

- Ability to multitask when necessary.

- Familiar with Federal Regulations related to processing financial transactions, IRA transactions, opening new accounts, and loan reviewing, approving, and processing.

Expectations:

- Respond to all e-mails and voicemails before end of business day.

- Meet goals as determined by management for error rates, delinquency levels, charge-off ratios, and lending related insurance products.

- Ability to sit for extended periods of time.

This job description is not a complete statement of all duties and responsibilities comprising this position.

Family Security is an EOE, including Disability/Vets.