Strategic Engagement Manager (Chicago)

Strategic Engagement Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join Strategic Resourcing?

Our Strategic Resourcing team consists of business leaders with decades of experience in services management, IT resourcing, engineering, professional services and customer satisfaction. Theyve helped organizations of all sizes, across industries, find and vet talent, fill skills gaps and accelerate mission-critical outcomes.

What will you be doing?

The Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

RESPONSIBILITIES:

• Manage consultants who have been placed onsite with customers
• Onboarding, regular meetings and communication, status reports, etc.
• Function as the escalation path for ANY issues for both resources and customers
• Encourage use of WWT tools and processes, and encourage resource involvement with other teams within WWT
• Responsible for staffing projects and managing utilization for customer engagements
• Capacity planning and forecasting for future engagements
• Coach and mentor engineering staff on PS best practices
• Consistently reinforce WWT and our Core Values
• EM establishes solid relationships with the Customer & the Account Management teams
• Regular check-ins, manages issues/concerns, and provides feedback to customers and team members
• Provide weekly status reports to sales account teams and customers
• Build relationships with entire sales cycle CSE/CSE Managers, AMs, Hiring Managers, etc.
• Grow the staffing business through continued displays of adding value to the customer. Ascertain additional staffing needs or business opportunities and understand the customer environment, upcoming projects and client initiatives that WWT might be able to assist with. Relay this to Managing Consultants and the Account Teams

QUALIFICATIONS:

• 5-10 years of Technical management experience, preferably in a Professional Services environment
• Strong knowledge of and proven experience with outsourcing/managed service engagements
• Experience in the staffing or recruiting industry a plus
• Proven experience interacting with large, enterprise clients
• Prior experience managing engineering teams or technical staff in a project execution capacity
• Ability to work independently and solve customer-facing problems
• Strong communication skills (written, verbal, and presentation)
• Bachelors Degree or equivalent experience
• Strong Sales Support skills
• Exceptional Financial Acumen
• Understanding of the financial aspects of the services environment
• Understand Profit and Loss (P&L) to track financial performance
• Exceptional organizational, analytical, and quantitative problem-solving skills

Want to learn more about Strategic Resourcing? Check us out on our platform:WWT - Strategic Resourcing

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Location: California

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $90,000-$110,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

#LI-SB1 #LI-HYBRID