Intake Specialist

Job Description

Job Responsibilities:

• Welcome patients and caregivers, ensuring a positive and seamless admission process.
• Collect, verify, and input medical, insurance, and demographic information with accuracy.
• Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).
• Register patients and manage documents using the Cerner system.
• Conduct safety checks and assist with belongings searches as needed.
• Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.
• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
• Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
• Explain insurance coverage to patients and handle related inquiries.
• Provide clear documentation and communicate cases requiring special attention.
• Participate in on-call, weekend, and holiday coverage as scheduled

Other Requirements:

• Professional demeanor and adherence to hospital policies.
• Knowledge of Joint Commission standards and willingness to participate in training.
• Commitment to the mission of Rogers Behavioral Health and patient care excellence.

Schedule:

• On-call, weekends, and holidays as needed.
• This role is ideal for someone with strong interpersonal skills, attention to detail, and a passion for mental health care.

Additional Job Description

Education/Training Requirements:

• High school diploma or equivalent required. Bachelor's degree preferred.
• Mental Health experience preferred.
• Computer skills required, including word processing.
• Previous experience in insurance, billing preferred.
• Oconomowoc Only: Valid driver's license preferred and must be granted insurable status by the Rogers insurance policy.

EOE/MFDV

Equal Employment Opportunity and Affirmative Action - Rogers Behavioral Health (rogersbh.org)

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and Healthscope Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.To link to the Machine-Readable Files, please visitTransparency in Coverage (uhc.com)

• Ability to be flexible with work assignments, including schedule changes, caseload volume changes, changes in required documentation, program additions, and changes in policy and procedure. Flexibility as to shifts and rotation of on-call weekend shifts.

• Ability to work effectively with patients' families, professional staff, and Hospital staff members.

• Ability to plan, control and direct all aspects of employee relations. Tact required to deal effectively with employees and professional staff. Logical thinking and discretion required to make decisions in initiating and implementing policies and procedures and standards.

• Must be detail-oriented. Clerical abilities to keep records and files on referrals and referents. Ability to organize and coordinate admissions duties. Ability to systematically review documentation in detail and maintain accurate records.

• Ability to exercise good judgment in determining the correct course of action in admission procedures and to utilize independent thinking. Ability to assess appropriate levels of psychiatric care.

• Ability to maintain a cooperative, tactful, warm, courteous, respectful, and helpful attitude toward patients, families, referents, professional staff, and Hospital personnel at all times.

• Dependability, flexibility, and efficiency, possessing a positive attitude toward work at Rogers Behavioral Health.

• Work takes place primarily inside the hospital or other buildings on the Rogers Memorial Hospital campus. Physical requirements include lifting and carrying medical records, walking between buildings on campus, and occasional exposure to combative or aggressive patients.

• Verbal and hearing ability to interact with patients and employees. Ability to read and communicate through written, verbal and auditory skills. Numerical ability to maintain records and operate a computer.

• Physical and mental ability to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.

• High school diploma or equivalent required. Bachelor's degree preferred.

• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.

• Mental Health experience preferred.

• Computer skills required, including word processing.

• Previous experience in insurance, billing preferred.

• Oconomowoc Only: Valid driver's license preferred and must be granted insurable status by the Rogers insurance policy.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)